Administrator, Service Operations

• Manage capacity and allocate consultants to projects
• Respond quickly to new resource requests from internal customers and keep statuses updated in PSA
• Achieve fast resolution by identifying and scheduling the right resource using the skills database, available data, and collaboration with colleagues
• Work closely with management stakeholders to assign consultants to projects
• Stay aligned with Business Leads, Service Operations Managers, and Project Managers by communicating regularly, attending calls, and monitoring scope changes and priorities
• Collect and update new project plans from Project Managers as needed and keep system data accurate
• Help the team achieve utilization goals by ensuring resources are fully engaged and identifying work to fill gaps
• Use available reports to measure utilization and escalate to your manager if resources cannot be fully utilized
• Track, monitor, and optimize utilization across the consultant community
• Review and monitor overhead activities including PTO, training, administrative time, and bench time
• Work cross-functionally with peers in other Lines of Business to support resource requests
• Collect relevant facts for escalations in case of conflicts and communicate to your manager
• Partner with managers to support career progression for consultants, including allocation to prescribed training or job shadowing
• Follow Workforce Management processes and recommend improvements when opportunities arise

• Bachelor’s degree
• 3–6 years of experience in Consulting, Project Management, or ideally Workforce Management
• fluent in English
• proficient in MS Office (especially Excel)
• experience with Certinia PS Cloud is an advantage
• strong customer service and problem-solving skills
• accuracy with data
• ability to learn quickly
• thrive in a fast-paced environment
• manage multiple tasks effectively
• work collaboratively with peers
• understand business priorities
• make sound decisions
• solid grasp of consulting fundamentals in a software environment

Polish or Swedish language skills