Administrative Coordinator Job at 360 Resourcing Solutions (London)

Administrative Coordinator

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Office Administration

Contract Type:
Not provided

Salary:

26936.00 GBP / Year

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Job Description:

To provide administrative and coordination support to the MHCBS team, ensuring accurate data entry, documentation processing, and effective communication with partners and service users. The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.

Job Responsibility:

Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed
Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution
Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines
Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines
Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues
Support accurate reporting by ensuring high data integrity and flagging inconsistencies
Coordinate administrative needs for team meetings, external engagements, and cross-agency communication

Requirements:

Strong administrative and organisational skills
Attention to detail and ability to follow procedures
Experience working in a team environment
Good written and verbal communication skills
Comfortable using Microsoft Office and CRM systems
Able to work independently and manage time effectively
Alignment with Toynbee Hall’s mission and strategy
Alignment and willingness to work in line to our values: Inclusive - open-minded, transparent, convening and collaborative
seeking fresh and alternative perspectives
Courageous – principled, ambitious and acting with integrity
Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
An understanding of safeguarding and willingness to develop understanding further

Nice to have:

Experience in the charity or advice sector
Understanding of mental health services or crisis support environment

What we offer:

25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
After 2 years: +3 extra days of leave
After 3 years: +1 additional day
After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Enhanced Sick Pay
Enhanced Maternity & Paternity Leave
Employee Eyecare Vouchers
Employee Assistance Programme
Mental Health First Aid
Tenancy Deposit Scheme
Interest-Free Season Ticket Loan
Cycle to Work Scheme
Charity Mentoring Network
Westfield Health Cash Plan
Perk Box

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

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