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The part-time Administrative Assistant supports and assists with general office activities and projects of the association with administrative tasks, and provides customer service support. Under moderate supervision, the position reports to the Community Manager, and work will involve contact with homeowners and board members. This position will report to our Richardson office and support a community in the Frisco area. The position will be Monday through Friday, with approximately 20 hours per week. There may be some flexibility with the hours. There will also be occasional evening board meetings to attend.
Job Responsibility:
Vendor Communication – scheduling vendors, paying invoices, working directly with the board to coordinate on needed repairs
Homeowner Communication – Assist with communication with homeowners who come into the office onsite, via email, via TownSq, via phone, or on the Association's website
Compliance inspections – Assist with community inspections, review and issue violations, and mail violations
Clubhouse reservations – tracking, taking deposits, coordinating the clubhouse monitor, and scheduling reservations
Attend board meetings with Community Manager and take minutes at the meetings (if requested)
Process minor violations
Organize and prepare correspondence relating to association business
Receives and responds to incoming calls from homeowners, Board members, and vendors, and follows through on various requests
Reviews invoices for completeness and accuracy of charges and prepares payable vouchers for the manager’s approval
Processes and distributes incoming and outgoing mail for the Association
Prepares and assists community managers with monthly board packages and in-house mailings
Update homeowner and association information in C3 and shared files
Support the Community Manager with tracking lease properties within the community, and sending communication and violations as needed
Processes print jobs, scanning, and faxing as general office support when needed
Files association documents for General Manager and arranges for delivery and pick up of documents from storage when necessary
Process gate requests
Other duties as assigned
Requirements:
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Interpretation and completion of verbal and/or written instructions at a proficient level
Knowledge of general office equipment (copier, fax, phone systems, etc.)
Confidentiality and discretion in the performance of all duties and responsibilities
Time management and time critical prioritization skills
High School Diploma or GED Required
0 – 3 years of directly related or closely related experience