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This role involves a variety of administrative tasks, ranging from data entry to customer service. The successful candidate will be instrumental in ensuring smooth operations within our team by performing tasks such as managing customer inquiries, maintaining accurate records and processing applications.
Job Responsibility:
Manage inbound calls and provide exceptional customer service
Perform data entry tasks with accuracy and efficiency
Maintain effective email correspondence with customers and team members
Utilize Microsoft Office Suite extensively, especially Excel and Outlook
Schedule appointments and manage calendars for team members
Provide administrative assistance in various office functions
Contribute to administrative management tasks
Contact members to communicate their eligibility status
Manage and maintain accurate customer credit records
Process customer credit applications efficiently
Requirements:
Minimum of 2+ years of experience as an Administrative Assistant or in a similar role
Proficiency in Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, and Outlook
Experience with administrative and clerical procedures, managing files and records, and other office procedures and terminologies
Proficient in data entry and management
Ability to answer inbound calls and provide excellent customer service
Experience in scheduling appointments and managing calendars
Excellent written and verbal communication skills, including email correspondence
Must be able to provide administrative assistance and manage administrative office tasks effectively
Ability to multitask, prioritize, and manage time efficiently
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