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The Administrative Assistant – Reception and Office Support provides administrative support for the Archway Community Services Food Bank and the programs it runs. The Administrative Assistant will demonstrate a level of experience that will allow them to act with a high degree of tact in dealing with the public, staff, and community partners. A pleasant mannerism and telephone voice, the ability to deal effectively and pleasantly under pressure and the ability to handle cash will be required. The Administrative Assistant will value all people and their diversity and will demonstrate this in providing service in a timely, courteous, and friendly manner. Further, the administrative Assistant will maintain harmonious working relationships with all personnel and will display a non-adversarial, non-confrontational, and cooperative approach in the completion of all tasks.
Job Responsibility:
Assisting the public, staff, and community partners in providing information and resources, responding to their inquiries and concerns, and providing referrals
Processing and managing all incoming and outgoing mail, and other documentation
Maintaining up-to-date information for the Food Bank and its programs
Collecting and issuing temporary tax receipts for all financial donations that come to the Food Bank Reception and through the mail
Ordering office supplies and maintaining inventory
Performing clerical tasks such as filing, photocopying, and scanning of documents
Requirements:
High school Diploma, GED or equivalent credential
One year’s experience in a customer service or reception position
Must have good typing skills (50 words per minute) and demonstrated organizational skills
Excellent verbal, written, and active listening skills
Strong computer competency, able to use Microsoft Office365 and virtual meeting platforms such as Microsoft Teams, and the internet
Ability to remain calm and respectful in heightened or crisis situations
Familiarity with office machines, including photocopiers, fax machines and postage machines
Ability to sit for long periods of time using the computer/keyboard and screen
Ability to lift up to 20lbs
Ability to work in person with members of public and staff
Ability to interact with people in difficult or crisis situations
A satisfactory Criminal Records Check is a condition of employment
Nice to have:
Experience working with vulnerable populations in crisis is an asset
Previous experience in the field of social services is an asset
Ability to speak languages other than English is an asset
Familiarity with Archway and community resources is an asset
What we offer:
Three weeks pro-rated vacation in your first year
four weeks in your second year
Three pro-rated wellness days per year
Pro-rated sick leave days per year
Opportunity to exchange a statutory holiday for a cultural day celebration
A great benefits plan including extended health and dental
A pension plan
Archway meets your contribution
Employee and Family Assistance Program
Access to online wellness resources including newsletters, physical health videos, and wellness events
Free use of Archway’s wellness equipment
Great in-house training opportunities
Rewarding work in a positive and supportive environment
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