Admin Team Leader

• Lead, support, and oversee the daily operations of the administration team
• Act as the main escalation point for team queries, workflow, and workload distribution
• Identify training needs and encourage continuous development
• Ensure efficient processing of new and existing business
• Implement and refine administrative processes to increase efficiency
• Oversee the client review process and maintain accurate CRS records
• Support the team with everyday administrative duties
• Enhance productivity, service quality, and operational performance
• Work closely with the Head of Administration to support departmental goals
• Attend regular meetings with senior management and team members
• Provide operational oversight and ensure adherence to company procedures
• Host weekly team meetings to monitor workloads and priorities
• Process and track new business via CURO event lists
• Prepare and manage Client Review Packs for designated clients
• Maintain accurate data within CURO and provider platforms
• Carry out general client administration tasks
• Ensure ongoing compliance with GDPR, Health & Safety, and regulatory standards

• Proven experience managing administrative staff within an IFA or financial services environment
• Strong ability to manage workflows, prioritise tasks, and meet deadlines
• Excellent customer-service approach with meticulous attention to detail
• Understanding of compliance requirements within financial services
• Comfortable using CRM systems and administrative software (CURO experience advantageous)
• Confident communicator able to collaborate effectively across teams
• Forward-thinking approach to identifying areas for improvement
• Ability to support team development and promote best practice

CURO experience

Convenient location just 7 minutes from City Thameslink station