Account Support Representative

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Receive inbound calls from ACV customers
• Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
• Perform outbound calls to ACV customers as needed to resolve issues
• Document activities, strategies and efforts within Salesforce
• Provide pre- and post-sales support to customers to ensure consistent repeat business
• Meet or exceed SLA’s to issue resolutions
• Understand ACV policies and procedures
• Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
• Present current ACV offerings, products, services and newest features to promote business
• Communicate with business owners and decision makers in a professional and courteous manner
• Meet or exceed all goals and KPIs set by management and the department
• Perform additional duties as assigned

• Ability to read, write, speak, and understand English
• High School Diploma or equivalent required
• 1 years administrative or customer service experience
• Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• Ability to be self-motivated and able to work independently
• Adapt quickly to shifting priorities and assist others during the process
• Understanding of systems, CRMs, GSuite and Microsoft Office
• Must be able to remain in a stationary position for 50% or more of the work day
• Ability to use computer, including typing, navigating software applications, and using a mouse or track pad
• Able to push, pull, lift, or move up to 25 lbs. as needed
• Analytical thinking and problem-solving ability
• Written and oral communication ability
• Ability to communicate and effectively exchange information
• Ability to view and interpret information displayed on monitor(s), device screen(s), or physical mediums
• Ability to work in an open-office space for a majority of the time
• Travel may be required as needed

Fluent Spanish a plus

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)