Account Support Manager Jobs

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Account Support Manager role at Hewlett Packard Enterprise focused on managing onsite delivery of software services, providing technical support for reactive and proactive customers, and ensuring customer satisfaction and loyalty. The role involves solving business systems, networking and applications problems for standard industry servers and complex clustered environments.

Job Responsibility:

Operate and manage several critical or high-risk technology areas or customer groups using deep technical expertise
Integrate technical knowledge with business understanding to design and deliver customer solutions
Act as a consultant in service delivery, technology, industry, or specific applications
Resolve complex technical and business incidents independently
mentor less-experienced team members on complex issues
Provide strategic account support by proactively maintaining technical and operational expertise aligned with industry trends
Review support plans against business indicators and align them with company service solutions
Develop and grow relationships with complex and strategic customer accounts
Act as a trusted advisor to customers and internal sales teams
Lead Mission Critical delivery teams in planning, delivering, and managing complex support solutions
Suggest operational efficiencies and contribute to Value Based Delivery (VBD) account plans
Manage customer expectations during escalations and provide input into operational methods and programs that shape business management strategy

Requirements:

Bachelor's degree preferred
Associate degree in a technical field acceptable with 6-8 years of relevant experience
6-8 years in related technical fields with proven ability to manage critical technology areas and customer accounts
In-depth expertise in networked computing environments, operating systems, and applications
Thorough understanding of company products/services, competition, third-party offerings, and market trends
Mastery-level business, technical, or functional knowledge plus operational/administrative awareness
Ability to anticipate customer needs, propose solutions, and build consensus
Strong knowledge of change management processes/tools in complex environments
Advanced project management, communication, analysis, and presentation skills
Expertise in area of focus with awareness of future technology directions
Mission Critical and ITIL certifications required
Ability to act as a trusted advisor, mentor, and consultant across customers, vendors, and internal teams

Nice to have:

Accountability
Active Learning
Active Listening
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Intellectual Curiosity
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Support Manager