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Account Manager

https://www.telstra.com.au/ Logo

Telstra

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Location:
Australia , Wagga Wagga

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Job Responsibility:

  • Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio
  • Contribute to implementing the segment and portfolio strategy with a strong emphasis on outbound campaigns to win back and acquire new customers
  • Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences
  • Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads
  • Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality
  • Meet individual and team sales and performance KPIs with a focus on acquisition metrics
  • Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions
  • Identify areas of improvement and actively embrace change and technology to better support our business customers

Requirements:

  • An excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives or the willingness to learn these skills
  • Strategic thinking with the ability to adapt to change
  • Able to make impact on the TBTCs performance and team engagement and culture
  • Demonstrated commitment to relationship building and working in partnership with key stakeholders is desirable

Nice to have:

  • Understand the business plus and Telstra SMB customer base
  • Understand the day-to-day operations and what to expect in a TBTC
  • Sound knowledge of how channels work and a strong understanding of the market
  • Experience in Cisco, Microsoft and Checkpoint products and solutions
What we offer:
  • Performance-related pay
  • Access to thousands of learning programs so you can level-up
  • Purchased annual leave scheme
  • Additional Telstra day off
  • Additional 30% off Telstra products and services
  • Toolkit provided (laptop + mobile phone + plan paid for)

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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