Account Manager Jobs

Account Manager

AbsenceSoft

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

65600.00 - 82000.00 USD / Year

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Job Description:

We’re seeking an Account Manager to support and grow customer relationships within an assigned book of business. In this role, you’ll ensure customer satisfaction, manage renewals, and identify opportunities to expand usage of AbsenceSoft’s leave management SaaS platform. You’ll serve as a trusted advisor to our clients, helping them get the most value from our solutions while collaborating with internal teams to deliver exceptional results.

Job Responsibility:

Serve as the primary contact for assigned accounts, managing day-to-day engagement
Support renewals by demonstrating value and addressing customer needs
Deliver training and product guidance to drive adoption and customer satisfaction
Collaborate with internal teams (Sales, Product, Support) to resolve issues quickly
Track account activity and maintain accurate records in CRM tools
Gather customer feedback and share insights to improve products and processes
Participate in a highly compliant environment and help maintain company controls and security within your role

Requirements:

Bachelor’s degree in Business or related field, or equivalent experience
1–3 years of experience in account management, customer success, or a related client-facing role
Strong communication and relationship-building skills
Ability to manage multiple priorities and meet deadlines
Proficiency with CRM or account management tools (e.g., Salesforce, HubSpot)
Experience in SaaS or HR technology preferred
Familiarity with HR, benefits administration, or compliance solutions a plus
Customer-first approach with a focus on relationship-building
Organized, detail-oriented, and proactive with a growth mindset

Nice to have:

Experience in SaaS or HR technology
Familiarity with HR, benefits administration, or compliance solutions

What we offer:

Impact that matters
Flexibility and trust
Growth and development
Competitive rewards
Time for life
Belonging and balance

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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