Account Manager

• Serve as an advisor and SumUp brand ambassador to our merchants
• Mentor, empower and educate merchants on our suite of products and the value they bring to the merchant's business
• Understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
• Consistently meet and exceed success metrics, including revenue and retention
• Connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
• Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
• Identify opportunities for merchants to consume additional products and services
• Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
• Contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
• Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
• Help report on any themed merchant issues or opportunities with our products
• Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities

• 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
• Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment
• You're curious, patient and persistent to solve issues
• You love to help, support, and solve problems for merchants and have a positive work attitude
• Focused, reliable self-starter with ability to prioritize effectively
• You have significant Salesforce experience - specifically with SF case management
• Excellent written/verbal communication skills in English
• You're organized and keep a cool head even in any potential stressful situations
• You're able to appropriately manage multiple tasks with varying levels of complexity and priority
• You're comfortable using a smartphone, tablet and computer
• You love to communicate while being empathetic, concise, and patient with our customers
• You are able to multitask and prioritize responsibilities
• A love for small business and merchant success
• Want to be in the office Mon - Fri

Spanish is a plus

• 22 days vacation days and 8 sick days plus 11 paid holidays
• Be part of a welcoming community of more than 2,000 people from over 52 nationalities
• Startup environment and small, cross-functional teams
• 50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
• FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
• Paid vacation, sick days, and holidays immediately available upon hire
• Ongoing access to professional development tools, job training, and industry conferences
• Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
• Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.