Account Manager

• Client Relationship Management: Build strong, long‑lasting relationships across all partner service areas
• Understanding Needs: Understand partners’ businesses and goals to deliver tailored, mutually beneficial solutions
• Account Planning: Develop and execute account strategies to meet partner needs and revenue targets
• Product Knowledge: Maintain strong knowledge of reallymoving services to support and advise partners
• Communication: Act as the primary contact for partner queries, issues, and escalations
• Cross‑sell & Upsell: Identify opportunities to expand partner use of services
• Satisfaction: Monitor partner satisfaction and resolve issues proactively
• Reporting: Provide regular performance reports and insights to drive improvement
• Negotiation: Lead negotiations on renewals, pricing, and expanded services
• Collaboration: Work closely with Marketing, Development, and Product teams
• CRM Management: Keep accurate CRM records and activity logs
• Prospecting: Research and engage prospective partners through calls, email, LinkedIn, and networking
• New Business: Manage the full sales cycle from lead generation to onboarding
• Sales Management: Maintain a strong, active pipeline of new opportunities
• Closing & Stakeholder Management: Present solutions and close deals with senior decision‑makers
• Pipeline Performance: Track and optimise pipeline activity to meet revenue targets
• Cross Department Support: Assist other departments to ensure a seamless partner and customer experience

• Minimum of 5 GCSEs (or equivalent)
• Strong sales acumen with proven relationship‑building skills and confident communication across phone, email, and in person
• Excellent written and verbal communication, with the ability to adapt to different audiences
• High IT literacy, including Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Able to quickly learn and use internal systems and CRM platforms (training provided)
• Exceptional attention to detail, organisation, and ability to manage multiple priorities
• Professional, solution‑focused approach to handling complaints or escalations
• Confident working independently and managing a varied partner portfolio
• Willing to travel for partner meetings when required
• Interest in ecommerce, digital platforms, marketplaces, or online marketing
• Hands‑on experience with sales/CRM tools (e.g., HubSpot, Pipedrive, LinkedIn Sales Navigator)
• Strong analytical skills with confidence interpreting performance and sales data
• Proven ability to balance account management and new business development in a target‑driven environment
• Experience working in or alongside digital teams
• Ability to demonstrate effective use of AI tools to enhance productivity and improve quality of output
• Be comfortable working with our company values

Experience in property, surveying, removals, or service-based environments desirable but not essential

• Competitive salary, performance bonus and benefits package
• Opportunities for development, with ongoing training, industry exposure, and the chance to broaden your expertise across multiple service areas