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The Account Manager role is a great opportunity to demonstrate your relationship and portfolio management skills for the assigned territory. This role focuses on post-sales of Global Business, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes. Account Managers are critical to retaining our highest value accounts, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.
Job Responsibility:
Lead High-Impact Account Management: Take full ownership of a select portfolio of top-tier restaurant partners across global markets
Strategic Relationship Development: Build and sustain long-term relationships with key decision-makers within partner organizations
Revenue Growth and Performance: Take accountability for achieving and exceeding revenue and retention targets
Voice of the Customer: Serve as the advocate for our restaurant partners within Uber Eats
Drive Business Reviews and Performance Reporting: Lead monthly and quarterly business reviews with key partners
Thought Leadership and Strategy: Be a key strategic partner to senior leadership both internally and with restaurant partners
Requirements:
Proven Expertise: 2+ years of experience in account management or a commercial function, preferably within the tech, restaurant, or delivery industries
Customer-Facing Excellence: Strong track record in leading complex, long-term partnerships and delivering on ambitious revenue targets
Data-Driven Decision Maker: Demonstrated ability to make informed, data-led decisions that drive business performance
Executive Communication & Presence: Exceptional verbal and written communication skills with a strong executive presence
Strategic Project Management: Expertise in developing and executing detailed business plans
Results-Oriented and Self-Sufficient: Highly autonomous and results-driven
Language Proficiency: Fluent in Spanish and Business English
Nice to have:
Industry Experience: Experience working with QSR (Quick Service Restaurant) clients or large-scale restaurant operations
SQL Proficiency: Ability to work with basic SQL for data analysis and reporting purposes