Account Manager, Strategic, Atlassian

Atlassian

Location:
Japan, Yokohama

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Job Responsibility:

Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach
Developing Senior and Executive relationships over video conferences as well as in-person
Manage high-value renewals & expansion across a sizable product portfolio
Ownership of growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
Forecasting accountability for your owned book of business
Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction
Managing up internally to provide awareness and advocacy of customer needs
Influencing cross-functional partners toward mutually beneficial outcomes

Requirements:

Professional fluency in Japanese and English
7+ years experience in account management, inside sales, customer success or other relevant business areas
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles is preferred
Experience selling Enterprise SaaS products across a global account footprint
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
Proven track record of meeting or exceeding performance goals

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Account Manager, Strategic