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Account Managers own the relationship between PulsePoint and our clients. An AM serves as the primary point of contact for the client and internal teams for all items regarding health media and programmatic campaigns. The Product You'll Be Working On: LIFE BY PULSEPOINT™, Everything you need to plan, activate, analyze and optimize your digital healthcare advertising campaigns - in one platform.
Job Responsibility:
Develop, grow, and maintain relationships with clients through exceptional client service
Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting
Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities
Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients
Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner
Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary
Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations
Coordinate extensive monthly billing with clients and internal teams
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Requirements:
2+ years experience in a client-facing Account Management, Customer Success, or Media Planning role, developing and managing programmatic campaigns and/or digital media buying
BA/BS degree in Business (Advertising/Marketing) or similar education
Understanding of interactive media planning, buying elements, success metrics (CPA, CPC, CPM, DR etc.), and campaign/tech troubleshooting
Interactive agency or consulting experience (supporting Health and Wellness campaigns a plus)
Passion for customer service and ensuring that our clients have the best experience possible
Detail-oriented with the ability to multi-task in a fast-paced environment
Responsible and results-driven individual
Strong interpersonal, communication, collaboration and organization skills
Familiarity with Microsoft Office, Google Suite, Google Analytics, Doubleclick, IAS, DoubleVerify, Sizmek, JIRA, Salesforce, Tableau
Understanding of the programmatic market with exposure to bid management and campaign management/optimization strategies, preferred
Demonstrated ability in analyzing and interpreting campaign data to recommend solutions that will provide optimal results for our clients
Nice to have:
Interactive agency or consulting experience supporting Health and Wellness campaigns
Understanding of the programmatic market with exposure to bid management and campaign management/optimization strategies
What we offer:
Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance