CrawlJobs Logo

Account Manager L2

klaxoon.com Logo

Klaxoon

Location Icon

Location:
United States

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

110000.00 - 140000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a driven and consultative Account Manager 2 to join Wrike's Commercial Expansion team! In this role, you'll build meaningful client relationships and uncover opportunities to expand Wrike's footprint within your portfolio of established accounts. Using your strategic mindset and solution-focused approach, you'll help customers maximize their investment while driving our continued growth. If you’re a collaborative professional who thrives in a fast-paced environment and enjoys connecting technology solutions to real business challenges, we want to hear from you!

Job Responsibility:

  • Developing and executing strategic account plans that drive expansion within your assigned book of business
  • Managing the full sales cycle from opportunity identification through contract negotiation and close
  • Proactively engaging with accounts through targeted outreach initiatives rather than relying solely on inbound requests
  • Conducting consultative discovery calls to deeply understand customer pain points, business objectives, and growth opportunities
  • Implementing a solutions-based selling approach that clearly articulates Wrike's ROI and aligns our solutions with customer needs
  • Delivering compelling demonstrations and presentations that showcase how Wrike solves specific customer challenges
  • Creating tailored strategies for identifying expansion opportunities within each account based on customer usage patterns, adoption metrics, business goals, and industry trends
  • Staying informed about competitors' offerings and positioning Wrike advantageously against alternatives
  • Utilizing sales tools (Salesforce, SalesNavigator and ZoomInfo) to identify key stakeholders and manage your pipeline
  • Collaborating with Customer Success, Solutions, and other internal teams to ensure seamless customer experiences and 100% satisfaction
  • Consistently meeting or exceeding quarterly and annual revenue targets

Requirements:

  • 5+ years of successful commercial sales experience with a proven track record of consistent achievement, SaaS experience required
  • Minimum 3 years experience as an Account Manager responsible for an install account base
  • Demonstrated hunter mentality with a proven track record of proactive pipeline generation, cross-sell, upsell, and driving account expansion initiatives
  • Demonstrated ability to manage the full sales cycle from qualification to close
  • Experience expanding relationships within existing accounts through consultative, solution-based selling
  • Strong proficiency with outbound prospecting strategies and execution
  • Proficiency with the SaaS buying process and procurement cycles
  • Exceptional communication skills with the ability to engage effectively at multiple levels within an organization
  • Excellent discovery skills with the ability to understand business challenges and align solutions accordingly
  • Experience conducting engaging remote product demonstrations via video conferencing
  • Experience with sales methodologies such as Challenger, MEDDIC, or Solution Selling
  • Bachelor's degree or equivalent practical experience

Nice to have:

  • Experience in work management, project management, or a track record of selling to our ideal customer profiles (ICPs) in Marketing, Professional Services, Manufacturing or Engineering
  • Additional language proficiency (if relevant to the territory)
What we offer:
  • Comprehensive Health Coverage: medical, dental, and employer-paid vision insurance
  • Security & Support: life insurance and employer-paid short- and long-term disability
  • Financial Well-Being: 401(k) plan featuring an employer match along with FSA/HSA benefits
  • Generous Parental Leave: 18 weeks of leave for birth mothers and 4 weeks for non-birth parents
  • Community Connections: Wrike Employee Resource Communities (WERC)
  • Flexible Time Off (FTO) policy
  • Home Office Support: $500 Working-from-Home stipend
  • Celebration & Service: 11 paid holidays and 2 volunteer days

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Account Manager L2

Business Systems Analyst

We are offering an exciting opportunity for a Business Systems Analyst with expe...
Location
Location
United States , Needham, MA
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience as a Business Systems Analyst or in a similar role
  • Proficiency in Anaplan platform is required
  • Strong understanding of business systems and their applications
  • Exceptional analytical skills with the ability to interpret and manage data
  • Familiarity with analytical software and its application for business solutions
  • Demonstrated skill in analytics and data interpretation
  • Experience in financial modeling is a must
  • Knowledge of financial modules and their applications
  • Ability to develop and manage complex financial models
  • Anaplan L1-L2 Model Building Certification required
Job Responsibility
Job Responsibility
  • Strong Anaplan model building capabilities with a variety of use cases with focus on FP&A
  • Apply your analytical skills to solve business challenges
  • Use analytical software to enhance the efficiency of financial modules
  • Regularly update and monitor customer accounts
  • Process customer credit applications with precision and speed
  • Ensure the maintenance of accurate customer credit records
  • Take necessary actions based on the monitoring of customer accounts
  • Develop complex financial models to aid business decision-making
  • Handle customer inquiries and resolve them effectively
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...
Location
Location
India , Pune
Salary
Salary:
Not provided
everseen.ai Logo
Everseen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency with Linux command-line tools and utilities
  • Basic knowledge of ticketing tools (Jira, ServiceNow)
  • Hands-on experience using Git for version control
  • Working knowledge of containerization tools (Docker, Podman, container)
  • Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
  • Familiarity with configuration management and automation using Ansible
  • Awareness of monitoring and visualization tools (Prometheus, Grafana)
  • Strong problem-solving and troubleshooting skills
  • Effective communication and interpersonal abilities
  • Team-oriented mindset with adaptability to shifting priorities
Job Responsibility
Job Responsibility
  • Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
  • Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
  • Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
  • Assist in the installation, configuration, and maintenance of Linux-based software applications
  • Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
  • Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
  • Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved
  • Fulltime
Read More
Arrow Right
New

Amer flight deck product support lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...
Location
Location
Canada , Waterloo
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
  • Experience in Airline Flight Operation (5-10 years)
  • Superior analytical and problem-solving skills
  • Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
  • Project management experience
  • Flexible, adaptive approach with strong customer focus
Job Responsibility
Job Responsibility
  • The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
  • Being the focal point of escalation for a family of products within the L2 teams
  • Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
  • Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
  • The identification of Customer irritants to be addressed through specific improvement initiatives
  • Preparing and Presenting Statistical Reviews Weekly with leadership
  • Ensuring Ticket Quality
  • Populating KB documentation
  • Preparing, attending and following up on customer meetings between NAVBLUE and customers on customer support topics
  • Participating in and contributing to regular NAVBLUE customer support internal meetings
What we offer
What we offer
  • Being part of Airbus Network
  • Flexible hours
  • Hybrid working environment (3 days in office)
  • Free parking
  • Vacation Days (15 - 25)
  • Professional Development Day
  • Christmas shut down
  • Summer core hours
  • Strong work-life balance
  • Casual dress code
  • Fulltime
Read More
Arrow Right

Onsite Delivery Manager

We are seeking a highly experienced and proactive Onsite Delivery Manager to lea...
Location
Location
France , EVRY-COURCOURONNES
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10–15 years of experience in IT Infrastructure Operations
  • minimum 5 years in an onsite Delivery Manager role for IT operations projects
  • prior experience delivering services using a Global delivery model, Managed services model with distributed teams
  • experience leading transformation of ITOps
  • good understanding of leading transformation using AIOps
  • excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above)
  • ability to articulate complex technical solutions to both technical and non-technical audiences
  • proven experience in IT service delivery within the hospitality industry
  • proven experience managing services delivered 100% by offshore (India-based) teams
  • strong understanding of enterprise IT infrastructure hosted on-prem
Job Responsibility
Job Responsibility
  • Act as the primary onsite interface for customer stakeholders across IT and business functions
  • manage delivery of IT operations services including Network & Storage, Backup (Commvault), OS Patching
  • lead and coordinate high-priority incident resolution involving Customer IT teams, third-party IT vendors, and product support teams (e.g., Nutanix, Oracle, Commvault)
  • ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team
  • drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions
  • demonstrate ownership and accountability for service outcomes and customer satisfaction
  • collaborate with offshore teams to ensure alignment with customer and ITCi processes
  • support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.
What we offer
What we offer
  • Retribution salariale
  • plan de carrière
  • plan de formation en compétences technologiques
  • retribution flexible (health insurance, meal tickets, childcare, transport card).
  • Fulltime
Read More
Arrow Right

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...
Location
Location
Spain
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS technical support
  • 3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
  • Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
  • Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
  • Exceptional communication skills
  • Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows
Job Responsibility
Job Responsibility
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists
  • Foster a culture of accountability, learning, and growth
  • Optimize and formalize the time allocation for the Senior team
  • Lead team meetings and conduct one-on-ones
  • Monitor L2 team schedules, queue coverage, workflows, and KPIs
  • Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
  • Act as a player-coach
  • Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
  • Serve as the primary owner for high-severity bug-related issues and escalations
  • Ensure that reported bugs are prioritized correctly with Product and Engineering teams
Read More
Arrow Right

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...
Location
Location
United Kingdom
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS technical support
  • 3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
  • Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
  • Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
  • Exceptional communication skills
  • Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows
Job Responsibility
Job Responsibility
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists
  • Foster a culture of accountability, learning, and growth
  • Optimize and formalize the time allocation for the Senior team
  • Lead team meetings and conduct one-on-ones
  • Monitor L2 team schedules, queue coverage, workflows, and KPIs
  • Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
  • Act as a player-coach
  • Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
  • Serve as the primary owner for high-severity bug-related issues and escalations
  • Ensure that reported bugs are prioritized correctly with Product and Engineering teams
  • Fulltime
Read More
Arrow Right
New

Guest Experience Supervisor

Join GuestReady as a Guest Experience Supervisor. GuestReady is a global game-ch...
Location
Location
Portugal , Porto
Salary
Salary:
Not provided
guestready.com Logo
GuestReady
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service, hospitality, operations, or a similar environment
  • Previous exposure to supervisory, team lead, or coaching responsibilities (highly preferred)
  • Strong understanding of service quality, SLA management, and team performance metrics
  • Exceptional communication, leadership, and problem-solving skills
  • Ability to remain calm, fair, and structured when handling escalations or high-pressure situations
  • High sense of ownership, accountability, and commitment to team success
  • Flexibility to work rotating shifts, including evenings and weekends
  • Hybrid work model – 2 days per week in the office
Job Responsibility
Job Responsibility
  • Lead, coach, and support L1 and L2 agents through regular 1:1s, feedback sessions, and daily guidance
  • Monitor team performance, focusing on SLA adherence, quality, accuracy, and productivity
  • Drive motivation, engagement, and attendance, creating a supportive and accountable culture
  • Ensure SOP compliance and perform ongoing quality assurance checks
  • Provide actionable feedback and collaborate with QA and Training teams to identify and close performance gaps
  • Maintain high standards in all escalations and written communications
  • Identify recurring issues or operational inefficiencies and propose clear improvements
  • Communicate updates, priorities, and policy changes promptly and clearly
  • Support the rollout and adoption of new processes that enhance efficiency and team performance
What we offer
What we offer
  • Hybrid work flexibility
  • Join a fast-growing global company shaping the future of travel tech
  • Work with an international, collaborative, and diverse team
  • Continuous learning, coaching, and growth opportunities
  • Comprehensive health coverage
  • Well-being initiatives and a positive team culture
  • Pet-friendly offices
Read More
Arrow Right

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
dashlane.com Logo
Dashlane
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
  • Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
  • Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
  • Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
  • You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
  • You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
  • Experience working and interacting with technical teams like developers/engineers and QA
  • Experience working with customer support platforms such as Zendesk, Salesforce, etc
  • Experience working with a Sales and/or Customer Success team
  • Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions
Job Responsibility
Job Responsibility
  • Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
  • When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
  • Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
  • Comply with and suggest improvements for ticket categorization and issue identification guidelines
  • Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
  • Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
  • Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
  • Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
  • Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
  • Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices
What we offer
What we offer
  • Flex Benefits - allocate a monthly amount to a pool of benefits
  • Health insurance covered by Dashlane
  • 5 extra vacation days each year, plus your birthday off
  • Company wide well-being days (one per quarter)
  • Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
  • Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
  • Access mental health services through Spring Health, available for you and your family members
  • Team building & social events - weekly lunch in the office and monthly happy hour
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy