Account Manager, Customer Experience

• Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
• Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs that drive member acquisition, engagement, and retention across channels
• Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
• Become proficient in company designated tools for success in project and account management
• Create and proactively manage internal timelines for projects and programs through proactive communication
• Log all resource hours into Amsive designated project management tool (Asana) daily
• Schedule, organize and facilitate client campaign initiatives across all agency channels
• hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
• Oversee implementation, delivery, and execution of program promise
• Facilitate and manage the invoicing process
• Maintain and/or improve account profitability through effective scope management
• Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts
• Proactively identify new business opportunities with existing clients under management
• Understand client business needs and objectives
• develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas

• 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and other paid media channels (CTV, Linear TV)
• 2+ years of experience in agency environment and proven success in managing client relationships
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments
• Must have experience overseeing implementation or managing and executing omnichannel marketing campaigns as main client point of contact
• Strong written and verbal communication skills
• Strong project management and organization skills
• Strong grasp and demonstrated application of marketing and communication principles
• Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
• Demonstrated excellence in building and maintaining profitable client relationships

Experience working with Healthcare or Medicare clients