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Account Manager, Customer Experience (B2B)

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Amsive

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Location:
United States, New York

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Category:
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Contract Type:
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Salary:

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Job Description:

Amsive is hiring an Account Manager, Customer Experience, with prior experience in the Digital Marketing space. We are targeting client-facing experience and a marketing solutions background, primarily within the digital marketing sector. We’re looking for an Account Manager with a passion for online and offline marketing, a propensity to problem-solve, phenomenal attention to detail, and who displays strong leadership qualities. The candidate should be a self-motivated team player who can manage and prioritize multiple simultaneous projects and provide client facing proactive communication daily on strategy and project status.

Job Responsibility:

  • Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
  • Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
  • Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
  • Become proficient in company designated tools for success in project and account management
  • Create and proactively manage internal timelines for projects and programs through proactive communication
  • Log all resource hours into Amsive designated project management tool (Asana) daily
  • Schedule, organize and facilitate client campaign initiatives across all agency channels
  • hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
  • Oversee implementation, delivery, and execution of program promise
  • manage client expectations by providing timing and budget implications of scope change requests
  • Facilitate and manage the invoicing process
  • Maintain and/or improve account profitability through effective scope management
  • Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business
  • Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure
  • Understand client business needs and objectives
  • develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews
  • Work collaboratively with other team members to develop audience, creative, and channel testing ideas
  • Be curious, with a thirst for learning more about data centric marketing

Requirements:

  • 2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
  • 2+ years of experience in agency environment and proven success in managing client relationships
  • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
  • Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact
  • Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
  • Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
  • Strong grasp and demonstrated application of marketing and communication principles
  • Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
  • Demonstrated excellence in building and maintaining profitable client relationships
  • Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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