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Account Manager – Managed IT Services

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Robert Half

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Location:
United States , Woodland Hills

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced, client-focused Account Manager to join our growing Managed Services team in the Woodland Hills area. This role is central to building and maintaining strong, long-term client relationships while ensuring technology environments are strategically aligned with business goals. The Account Manager serves as the primary point of contact for assigned accounts, guiding IT roadmaps, preparing proposals and quotes, and driving revenue growth through value-added solutions.

Job Responsibility:

  • Lead and manage recurring client meetings to review IT environments, support performance, and evolving business objectives
  • Develop, maintain, and present client IT roadmaps aligned with long-term strategies and emerging technologies
  • Proactively identify infrastructure needs, lifecycle refreshes, risks, and technology upgrade opportunities
  • Prepare detailed quotes and proposals for roadmap-driven initiatives, including infrastructure refreshes, application deployments, and strategic projects
  • Generate timely quotes for ad-hoc hardware, software, and labor requests outside of managed service agreements
  • Collaborate closely with technical teams to accurately scope projects and ensure proposals reflect required resources and deliverables
  • Partner with accounting teams to support monthly close activities, including billing reviews and resolution of invoice questions
  • Participate in contract audits to validate service levels, licensing accuracy, and proper application of user or device count adjustments
  • Identify and pursue upsell and cross-sell opportunities within existing accounts, including new managed services, solutions, or technology offerings
  • Act as a trusted advisor, recommending technology strategies that improve operational efficiency and support client business objectives

Requirements:

  • 3+ years of experience in account management, client success, or a similar role within IT managed services or technology solutions
  • Strong understanding of IT infrastructure, managed services, cloud solutions, and hardware/software lifecycle management
  • Proven ability to build and maintain trusted relationships with both business and technical stakeholders
  • Experience preparing quotes, proposals, and project estimates
  • Excellent communication, presentation, and organizational skills
  • Strong analytical and problem-solving abilities
  • Proficiency with CRM platforms, quoting tools, and Microsoft 365

Nice to have:

  • Familiarity with IT service delivery models, managed services agreements (MSAs), and ITSM best practices
  • Experience supporting financial operations, including invoicing and reconciliation
  • Demonstrated success in upselling or cross-selling technology solutions
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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