Account Maintenance Team Leader, Citi

Citi

Location:
Poland, Warsaw

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role is part of the Global TTS (Trade & Treasury Services) Onboarding Team, which is responsible for delivering high quality account maintenance. For this role, the candidate will be responsible for overseeing their teams portfolio of Designated ( TOP 650 ) and Non Designated Client AMT deals, where their team will be working directly with clients and their global treasury organizations, focusing on the delivery of Account Maintenance processes.

Job Responsibility:

Manage and Lead an Account Maintenance Team to deliver high quality output and deliver on KPI’s
Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance
Strong Pipeline Management expertese and have the ability to produce informative MIS at team and individual performance levels
Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it
Deliver worldclass Client Experience on a daily basis and ensuring this is reflected in the Pulse and DM VOC metrics
Very strong focus on Risk Management by understand the process and ensure we have strong and robust procedures to mitigate any potential risks
Experience in delivering on productivity through continuous improvements and identifying efficiencies within the current operating model
Coordinate onboarding of regional and global cash management ( Hub 2 Hub) solutions of all sizes and complexities

Requirements:

Experience in managing a team
Client facing experience / background
Excellent Customer Focus and to be able to evidence deliverables
Experience in delivering change and managing people through the different stages
Results orientation - evidence of proactively driving projects is their conclusion
Negotiation, decision making and problem-solving skills
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the solution is delivered as specified

What we offer:

Competitive base salary (which is annually reviewed) + A discretional annual performance related bonus
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Sport and team recreation activities, Sport Card
Access to an array of learning and development resources
A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Maintenance Team Leader