Account Executive

• Manages project plans for RFL/Medicare initiatives and implementations and works across functions to ensure successful execution
• Creates client reporting and data driven insights to demonstrate program value and identifies opportunities for program evolution
• Manages, develops, and cultivates relationships with key Medicare contacts, support areas (i.e, care management) and vendors
• Supports MWB leadership team in innovating programs for Aetna Medicare through Mental Well-being and Resources for Living offerings
• Investigates and follows through on customer escalations
• Supports execution of profitable retention and growth, strategic initiatives, relationship development and service excellence
• Supports new enterprise plan sponsor onboarding, if applicable
• Ensures initiatives and action items are in alignment with client objectives and member program strategy
• Partners with cross-functional teams in working with internal enterprise plan sponsor services to ensure programs and services are implemented correctly

• Minimum 3 years account management or customer service experience in Behavioral Health, Medicare, Employee Assistance Programs, or healthcare field
• Demonstrated proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams and Outlook)
• Excellent written, verbal and interpersonal communication skills
• Strong reporting and data analytics mindset, including proficiency in Salesforce, Tableau, Power BI or other similar tools
• Ability to build strong relationships and effectively resolve difficult disputes and business challenges with peers, clients, brokers, and consultants
• Ability to remain calm under pressure and work collaboratively with various constituents (internal/external) to determine the best possible solution/path forward
• Proactive, organized and detail oriented, with ability to manage multiple initiatives simultaneously
• Bachelor's degree or equivalent experience

Strong financial and business acumen

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• No-cost wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access