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Account Executive

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Encore Global

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Location:
Canada , Ottawa

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Category:
Sales

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Contract Type:
Not provided

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Salary:

55000.00 - 90000.00 USD / Year
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Job Description:

The Account Executive is responsible to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization. This position will oversee and conduct client relationship management, solutions selling to qualified leads, developing, and presenting proposals, and ensuring the successful delivery of Encore’s services.

Job Responsibility:

  • Grow and manage a portfolio of new and existing clients
  • Oversee and conduct client relationship management
  • Perform solutions selling to qualified leads
  • Develop and present proposals
  • Ensure the successful delivery of Encore’s services
  • Perform a lead role in client interactions prior to sale
  • Perform a support role in client interactions following the sale
  • Know the market well to find, qualify, and convert prospects
  • Develop creative solutions to drive business growth
  • Actively build and maintain a pipeline of ongoing opportunities & leads
  • Mine existing customers for other opportunities and revenue
  • Explore partnership opportunities with event industry suppliers and groups
  • Partner with clients to understand their event goals
  • Build rapport/relationship with clients to understand their event pain points
  • Plan, document, and execute a minimum of 6 weekly unsolicited outreaches to clients in Salesforce CRM
  • Attend and document a minimum of 8 sales calls per month
  • Determine whether emergent solutions can be leveraged for client events
  • Develop and propose solutions that achieve client goals
  • Qualify leads from various sources
  • Engage team members across sales, marketing, project management and leadership
  • Establish solid relationships and trust with existing clientele
  • Operate as a key point of contact for customers
  • Build & foster outstanding customer loyalty
  • Enhance customer ties by introducing additional products and services
  • Understand and document customer business strategies, priorities, and goals
  • Resolve customer issues and ensure high levels of satisfaction
  • Engage with production/operations for technical assistance, design, and tailored customer solutions
  • Provide routine quality control oversight of projects
  • Remain current and educated on all new and emerging event technology products and solutions
  • Develop and actively track a sales pipeline in CRM
  • Establish and maintain close relationships with other Encore sales team members and external partners
  • Attend all designated individual and team calls

Requirements:

  • Technical College or University Degree preferred
  • 7+ years of experience within the events industry and/or audio-visual fields is preferred
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Understanding of social media, digital marketing strategies, search optimization, and e-marketing
  • Valid driver’s license and access to a private vehicle
What we offer:
  • Comprehensive insurance options
  • Generous PTO
  • Company-matching 401(k)

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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