Account Director, Marriott Bonvoy

Marriott Bonvoy

Location:
Indonesia, Surabaya

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. As an Account Manager, develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel.

Job Responsibility:

Develops and implements the overall account strategy for assigned accounts
retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives
penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business
identifies and aggressively solicits new accounts
develops and implements strategic sales plans
builds and strengthens accounts with existing and new customers
understands the overall market dynamics
identifies emerging business opportunities and risks
identifies and implements process improvements and best practices
achieves account revenue and sales goals
anticipates and identifies business opportunities and challenges
increases local penetration of high potential accounts
executes sales strategy to achieve property goals
maintains current business accounts
includes successful execution of Sales strategies and business processes
serves as the account’s local service guarantee
provides exceptional customer service
resolves guest issues that arise in the sales process

Requirements:

High school diploma or GED
2 years experience in the sales and marketing, guest services, front desk, or related professional area
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
no work experience required

What we offer:

Being part of a global community
career opportunities within Marriott International
fostering a commitment to diversity and inclusion
non-discrimination on any protected basis

Additional Information:

Job Posted:
July 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Director