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Our Account Directors are central to delivering value to our major beauty brand clients. They excel at understanding complex challenges, contributing to strategic integrated marketing roadmaps, and collaborating on innovative solutions that support brand growth. Leveraging our agency's comprehensive capabilities and global network, they identify opportunities for new work streams and integrated solutions. Embracing a robust growth mindset, they exemplify exceptional adaptability, skillfully navigating the dynamic and rapidly evolving landscape of modern content production to foster continuous innovation and optimization. As trusted advisors and partners to senior clients and their Integrated Agency Team (IAT) counterparts, they are viewed as an extension of the client's core team. This role requires the Account Director to be embedded within the client's office for a minimum of three days per week, fostering deep collaboration and immediate response. This role demands a profound understanding of the beauty industry, integrated marketing, and high-volume production services, thriving in a flexible, fast-paced, and collaborative environment. They champion groundbreaking creative work, ensure flawless delivery across production, adaptation, digital, and print, and manage the successful execution and profitability of their accounts. Serving as intrinsic sources of truth for our content factory across our offices and hubs, they ensure consistency and clarity in all internal teams and ways of working. They are collaborative leaders, promoting teamwork and collaboration within their internal teams and across agency partners.
Job Responsibility:
Contributes to agency revenue growth by identifying profitable opportunities with major beauty brand clients
Formulates robust plans to manage and grow opportunities
Supports the development and maintenance of a dynamic client business development plan
Partners closely with the Director of Operations to manage all financial aspects of assigned high-volume accounts
Monitors and communicates a clear Point of View (POV) on current marketing, beauty industry trends, AI and emerging technologies, and competitive landscape issues
Supports new business activities, contributing to pitches and proposals for major beauty brands
Participates actively in industry functions
Responsible for overall client engagement and the health of key relationships
Serves as a trusted advisor to the client on Hogarth's global capabilities
Provides strategic guidance and counsel to clients
Partners seamlessly with clients, creative agencies, and other agency partners
Sets and manages expectations proactively and expertly troubleshoots issues
Interfaces regularly with all client levels to understand dynamics
Ensures a thorough understanding of contractual obligations, commercial arrangements, and Service Level Agreements (SLAs)
Provides regular insights and strategic updates to clients
Demonstrates exceptional collaboration skills with internal teams and agency partners
Cultivates a strong partnership with the Operations Lead, Finance, Hogarth Production leads, and Subject Matter Experts (SMEs)
Effectively navigates and resolves situations when there are conflicting priorities
Informs and partners with Operations to help ensure optimized teams, efficient workflow, timely delivery, and strong financial health
Works closely with the beauty brand client, creative agencies, and all agency partners to ensure a crystal-clear understanding of the integrated brief
Contributes to and presents account and brand-level updates to Senior Management
Mentors junior team members
Understands complex client challenges for global production and integrated marketing
Contributes positively to the Hogarth Worldwide NY office agency culture
Requirements:
7+ years of progressive experience in the Client Services industry
At least 4 years working specifically within an integrated agency environment
Proven track record of successfully managing high-volume accounts and complex integrated campaigns
Demonstrated experience working with a major beauty brand or similar premium consumer-facing brand
Fast-paced retail experience is highly desirable
Thorough understanding of the client’s business within the beauty sector, current market trends, and the competitive landscape
A robust growth mindset and exceptional adaptability
Possess a keen interest in or demonstrated experience with AI and emerging technologies
Must be able to interact with Senior/Executive Management of the agency, the client, and all agency partners with confidence and professionalism
Expert client relationship skills
Fluent in integrated production and marketing strategies
An unwavering appreciation for how great work gets done across all channels
Exceptional communication skills, both oral and written
Fluent in French (speaking & writing) is essential
Strong decision-making and problem-solving abilities
Proven ability to lead and collaborate effectively with dynamic internal teams and external partners
Strong negotiation skills in a multi-stakeholder environment
Must be commercially astute and thrive in a fast-paced, fluid environment managing high-volume deliverables
Authentically passionate about great work, your team, our integrated partners, and our business
Ability and willingness to be embedded within the client's office for a minimum of three (3) days per week