Account Director, GSO Singapore, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Account Director, Global Sales Organization (GSO) Singapore provides dedicated support to a targeted portfolio of high value GSO accounts. The primary focus of this position is to drive results – optimizing Marriott’s share of an account, business segment or region in order to achieve goals. Effectively present and sell all Marriott Lodging products that meet customer needs. Can work as a member of an account team on complex GSO accounts; assists in developing or develops and maintains goals and key strategies which lead to profitable revenue generation within the account, business segment or region. In the role of Account Director, GSO Singapore, this position has direct accountability for select transactional sales activities within their assigned areas.

Job Responsibility:

Drive results – optimizing Marriott’s share of an account, business segment or region in order to achieve goals
Effectively present and sell all Marriott Lodging products that meet customer needs
Work as a member of an account team on complex GSO accounts
Assist in developing or develops and maintains goals and key strategies which lead to profitable revenue generation within the account, business segment or region
Responsible for high value account deployed accounts, segment or regional sales
Accurate qualification of potential accounts
re-qualification of existing accounts
Qualifies each business opportunity and recommends Marriott products that match both the customer needs as well as the hotel’s business needs
Identifies key purchase points and decision-makers that influence the “buy” decision
Develops opportunity sales plan with actionable steps to attain revenue goals
Demonstrates working knowledge of legal issues within industry
Understands traditional industry processes (pricing, RFPs, proposals, etc)
Collects & analyzes key information about the customer’s business and/or operation
Articulates the financial benefits of a proposal as it pertains to the customer’s business objectives
Works with account team leaders to coordinate and implement the strategic direction of the account that maximize team-based selling opportunities and lead to revenue maximization and customer satisfaction
Maintains account information in SFA, CRM tool to ensure accurate and up-to-date account reporting
Supports data gathering, reporting & tracking functions
Demonstrates benefits of total account management and team-based sales
Supports ‘in-market’ needs of properties in a given regional area
Represents all brands of Marriott Lodging
Anticipates and quickly seizes opportunities not obvious to others to build customer satisfaction
Delivers on commitments to customers
Delivers value-added products and services to create long term customer loyalty
Focuses on two-way communication to ensure win-win relationship is maintained
Positions self as “Subject Matter Expert” in terms of customer or account activity, business segment activity or market/region activity
Pursues initiatives to capitalize on strengths and market opportunities, and to counter competitive threats
Uses knowledge of Marriott’s operations, its markets and competitors to promote dialogue and enrich customer interactions
Ensures that account sales strategies are communicated, implemented and updated as market conditions fluctuate
Facilitates educational opportunities that enhance credibility and integration between GSO and internal stakeholders
Identifies and cultivates relationships with key colleagues and stakeholders in other parts of the organization
Participates in professional and industry-related organizations (e.g., SAMA, ACTE, GBTA, PCMA, MPI, ASMA, etc)
Participates with account team in market pull-through activity
Supports ‘in-market’ needs of properties in a given regional area
Performs other duties as assigned to meet business needs

Requirements:

Minimum 3 years of sales and marketing experience required
Total Account Management experience preferred
Hospitality sales experience preferred
Demonstrates excellent selling skills and understanding of sales processes
Is astute in acting on issues that are most important based on appropriate timing, intensity, flexibility and priority for both Marriott and the customer
Understands and manages overall buying process to include identifying and overcoming objections and obstacles
Identifies specific action steps, accountabilities and timelines
Demonstrates working knowledge of current professional and industry trends, processes, legal issues, etc
Keeps up to date on available resources that can help to better serve customers’ needs and to improve organizational performance
Focuses on two-way communication to ensure win-win relationships are maintained
Knows the strengths and weaknesses of competitors, leverages strengths and counters competitive threats
Listens patiently and carefully to input
clarifies others’ points of view
listens well in a group setting
Expresses oneself clearly, concisely and effectively in one-on-one and group settings, both written and verbally
Experienced in delivering clear, evenly paced presentations
Deals with conflict situations in a constructive manner
Delivers on commitments to customers, supervisors and peers
Acts decisively to recover from mistakes knows how to develop/propose/initiate solutions and when to involve leader
Gains the confidence and trust of others through their own authenticity, ethical standards and follow-through on commitments
Acts independently to improve and increase skills and knowledge
Ability to use standard software applications such as MSOffice, etc
Works effectively within a team-based environment
Bachelor’s Degree or equivalent strongly preferred
English language written and spoken

Nice to have:

Hospitality sales experience
Total Account Management experience

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Director, GSO Singapore