Account Director, Global Sales Luxury, Southeast Asia, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Global Luxury Account Director, Singapore will be a luxury specialist and responsible for developing and maintaining strategic relationships with key luxury accounts and segments within the respective geographical region. The Global Luxury Account Director is expected to meet established room night and revenue goals as set by the Regional Director and Director Global Sales while professionally representing Marriott Internationals luxury portfolio, managing responsibilities that ensure a strong relationship as a liaison with customers and each property.

Job Responsibility:

Manage and lead as necessary, travel opportunities including Road shows, Tradeshows, Industry events, sales appointments and familiarization trips
Proactively research and update GSO, Corporate Office and Hotel colleagues on industry, market and account trends
Represents Marriott’s luxury brands where applicable in vertical market segments
Develop and maintain respectful working relationship at all levels of the organization, while working within the Marriott GSO to ensure results and goals are achieved
Proactively identify opportunities to lead special projects that drive efficiencies for the broader team
Lead and participate in client sales meetings
Provide leadership and direction to on property Group Sales Managers to help them maximize revenue from luxury accounts
Collaborate effectively with peers, managers, and customers in a global and culturally diverse environment
Ensure Strategic Account Plans focus on improving market share, leveraging efficiencies, generating revenue
Increase penetration of high potential accounts to optimize demand across all luxury brands and satisfy important property needs
Provide informal mentorship to less experienced members of the GSO team
Build Relationships with the following Internal: Marriott GSO, On-property sales and marketing teams, Global Sales Offices and administrative support staff
External: Customer/Client Base in responsible markets
Facilitate and lead customer presentations to accounts based upon customer needs
Entertain customers as appropriate to establish and/or deepen the customer relationship to identify additional sales opportunities
Develop communications templates/framework that can be leveraged by other team members to drive effective conversations with existing or prospective customers
Proactively facilitate communication with the customer base
Communicate with clients to gain full understanding of decision making process including history, key decision factors, time line, and decision hierarchy
Build and maintain good relations with relevant Marriott’s luxury properties to better understand property-specific needs and identify relevant business opportunities
Maintain strong and collaborative working relationships with all members of Global Sales Organization
Promote positive relations and teamwork with all members of the GSO
Promote the financial success of Marriott International by ensuring all bookings and interactions support long-term financial reasoning
Maintain complete knowledge of Marriott’s luxury portfolio
develop a complete and thorough knowledge of basic hotel capabilities related to numbers of rooms and Unique Selling Points
Leverage customer knowledge to proactively anticipate sales opportunities and solutions on behalf of the customer
Anticipate and respond to all customer needs within a timely manner
Maintain high level of knowledge of the competition’s product
Comply with all Global Sales Offices policies and procedures
Field and prioritize all incoming group inquiries and opportunities, analyze the capabilities of the request and manage distribution of these inquiries to appropriate hotel (s)
Proactively facilitate communication with the customer base
Evaluate leads and offer comparable alternative Marriott luxury locations where applicable
Ensure all assigned accounts are aware of new-openings and up-coming locations
Facilitate, present and manage multi-year and multi-hotel opportunities
Develop library of Standardized Agreements and Addendums
Understand these agreements to effectively communicate with customers and colleagues when applicable and in collaboration with GSO Director
Organize familiarization trips, in conjunction with Agencies, Tourist Boards and Airlines
Research and implement creative/effective methods to stimulate business
Develop comprehensive understanding of all electronic RFP programs (where applicable), while assisting properties in executing these programs
Manage Group Road shows, Individual and joint sales appointments and entertainment events within assigned territories
Address incoming phone calls, emails and requests in a timely manner
Manage Sales Coordinator with employee performance reviews on a timely basis
Ensure that the Coordinators and GSO team are aware of the Group market, its opportunities and potential
Identify opportunities to mentor/coach peers and new sales managers on a formal or informal basis
Participate in selection of new talent, as appropriate
Develop and maintain computerized file databases of all customer and account history
Maintain the reporting mechanism to continuously educate property Group Sales Manages on the updated status of account
Maintain a working knowledge of the computer systems

Requirements:

Bachelor’s degree or equivalent required
Able to demonstrate strong selling skills/experience
Extensive experience (3+ years in International Group Sales Experience)
Experience in training delivery or development preferred
Proficient computer skills
Strong administrative skills
Strong project management and organizational skills
Good written and verbal communication skills
Ability to influence at all levels of the organization both at corporate and in the field while maintaining positive relationships with customers (both internal and external)
Solid sales skills with strong and ethical sales principles and processes
Ability to perform job function with minimal supervision, even under pressure and as a cohesive team member
Ability to be a clear thinker, analyze and resolve problems while exercising good judgment
Ability to remain calm and courteous with difficult and demanding situations
Ability to be able to maintain extensive travel requirements
Ability to prioritize, organize work assignments and follow-up
Ability to ensure security and confidentiality of guest and hotel data
Ability to enforce the company’s quality procedures
Maintain high level of knowledge in reference to Marriott’s product
Maintain complete knowledge of and comply with all GSO policies and procedures
Ensure that processes meet Marriott’s standards in terms of consistency and standardization
Ability to manage electronic real time communication channels
Work effectively in a team environment
Strong preference for candidate who speaks English

Nice to have:

Experience in training delivery or development
Strong preference for candidate who speaks English

Additional Information:

Job Posted:
July 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Director, Global Sales Luxury, Southeast Asia