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Account/Delivery Manager

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LeverX

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Account/Delivery Manager will be responsible for managing and growing strategic Fortune 500 client accounts in the IT outsourcing domain. This role requires a blend of business development, client relationship management, and delivery management to ensure client satisfaction and business growth. The successful candidate will work closely with internal teams to deliver high-quality IT services and solutions, aligning them with the client's business goals.

Job Responsibility:

  • Develop and execute account strategies to grow revenue, expand service offerings, and build long-term relationships with Fortune 500 clients
  • Identify opportunities for cross-selling and upselling IT services and solutions
  • Create and manage account plans, setting short- and long-term objectives for revenue growth
  • Regularly assess and monitor account health, conducting client satisfaction surveys and addressing any issues proactively
  • Oversee the successful delivery of IT outsourcing services, ensuring projects meet client expectations, timelines, and quality standards
  • Manage delivery teams and coordinate with various departments, such as project management, technical teams, and support services
  • Act as the primary escalation point for any delivery-related issues, ensuring timely resolution
  • Maintain and improve service quality through regular performance evaluations, SLAs, and KPIs
  • Build and nurture strong relationships with key client stakeholders, understanding their business objectives, challenges, and needs
  • Conduct regular client meetings, QBRs (Quarterly Business Reviews), and strategy sessions to align on progress and identify areas for improvement
  • Foster client trust and loyalty by consistently demonstrating a commitment to their success
  • Proactively identify new business opportunities within existing accounts, developing proposals and presentations to win new work
  • Collaborate with sales teams to develop client-specific solutions and proposals for expanding the engagement
  • Stay updated on industry trends, competitive landscape, and client needs to bring innovative ideas and solutions
  • Manage account budgets, forecasting, and billing to ensure profitability and meet financial targets
  • Monitor financial performance, preparing reports on revenue, margin, and other relevant financial metrics
  • Negotiate contracts, renewals, and pricing with clients, balancing client satisfaction and business objectives
  • Act as a liaison between the client and internal teams, ensuring effective communication and alignment on project goals and objectives
  • Engage with senior leadership and executives both within the company and at the client’s organization to drive strategic initiatives
  • Prepare and deliver regular status reports, presentations, and updates to stakeholders
  • Lead and mentor a team of delivery managers, project managers, and other resources, fostering a high-performance culture
  • Recruit, onboard, and develop team members, providing training and career growth opportunities
  • Conduct performance reviews, set goals, and address any team-related challenges to ensure a motivated and skilled workforce

Requirements:

  • Bachelor’s degree in Business, IT, Engineering, or a related field
  • MBA or relevant master’s degree is a plus
  • Minimum of 8-10 years of experience in IT outsourcing or consulting, with at least 5 years in an account management or delivery management role
  • Proven experience managing large-scale Fortune 500 accounts, with a track record of revenue growth and successful project delivery
  • Strong understanding of IT services, solutions, and outsourcing models, including managed services, cloud computing, application development, and infrastructure services
  • Familiarity with digital transformation, cybersecurity, data analytics, and emerging technology trends is highly desirable
  • Demonstrated ability to manage complex, multi-million-dollar accounts with a focus on strategic growth and client satisfaction
  • Proficient in project management methodologies (Agile, Waterfall) and tools (MS Project, JIRA, etc.)
  • Solid understanding of financial metrics, such as P&L management, gross margins, and ROI
  • Strong sales and business development skills with a focus on identifying and pursuing growth opportunities within existing accounts
  • Ability to develop compelling proposals, presentations, and business cases to win new projects and expand client engagements
  • Excellent verbal and written communication skills, with the ability to present complex information to executive-level audiences
  • Strong negotiation and persuasion skills, able to influence stakeholders and achieve win-win outcomes
  • Outstanding relationship-building and interpersonal skills, with a customer-centric approach
  • Proven leadership skills with experience managing cross-functional teams and driving a collaborative culture
  • Ability to handle challenging situations, resolve conflicts, and make informed decisions under pressure
  • Strong analytical and problem-solving skills, with a solution-oriented mindset
  • Willingness to travel as required to meet with clients and delivery teams
  • Strong adaptability and flexibility to work in a fast-paced, dynamic environment
  • Valid work authorization for the location(s) where clients are based

Nice to have:

  • Experience working in a global delivery model, coordinating with offshore and nearshore teams
  • Certification in project management (PMP, PRINCE2) or IT service management (ITIL) is advantageous
  • Fluency in additional languages, depending on the client location, is a plus

Additional Information:

Job Posted:
January 05, 2026

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