Account Coordinator

• Support Account Managers and Account Strategy Directors in managing day-to-day client activities
• Coordinate internal project workflows, timelines, and deliverables with project management across creative, digital, and media teams
• Ensure timely development and distribution of creative briefs (coordinating with AM and PM)
• Maintain client status charts
• Run internal client huddles, sharing client status charts
• Participate in internal team meetings, take meeting notes, and manage follow-up
• Track project status, deadlines, and approvals to ensure work stays on schedule and within scope
• Manage routine client communications and respond to requests in a timely, professional manner. Engage AM/ASD as appropriate
• Document client communications as appropriate in a Project Management platform (currently WMJ)
• Assist with trafficking creative assets, including managing routine internal and client workflow of asset while maintaining accurate project documentation
• Proofread materials for accuracy, consistency, and alignment with client input
• Responsible for processing returned mail for client direct mailings per agency procedure and maintaining up-to-date client mail lists
• Ensures all final creative elements are uploaded to the appropriate folder
• Support additional initiatives that provide learning and growth opportunities

• Bachelor’s degree in advertising, marketing, communications, or a related field (or equivalent experience)
• 0–2 years of experience in an agency, marketing, or client-service environment (internships count)
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple projects and priorities in a deadline-driven environment
• Clear, professional written and verbal communication skills
• A collaborative, positive attitude and eagerness to learn
• Proficiency with Microsoft Office

Familiarity with project management tools (e.g., Asana, Monday.com, Workamajig, or similar) is a plus

• Hands-on experience working with real clients and real budgets
• Exposure to integrated marketing campaigns across digital, print, and media
• Mentorship from experienced account, creative, and strategy professionals
• A strong foundation for growth into Account Management, Account Planning, and Client Service roles
• Knowledge of the senior living industry