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Account analyst

https://www.randstad.com Logo

Randstad

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Location:
Canada , Markham

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

19.57 CAD / Hour
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Job Description:

Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 6 month assignment in support of their Markham location (hybrid role).

Job Responsibility:

  • Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner
  • Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters
  • Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance
  • Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers
  • Interpret and identify the customer’s needs and respond appropriately and professionally
  • Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
  • Take ownership of customer relations through service and commitment to follow through

Requirements:

  • Previous Customer Service experience – preferably in a call center environment
  • Ability to multi-task in a fast paced space
  • Quick to adapt to an evolving surrounding
  • Professional telephone/email talent and etiquette
  • Proficiency in word processing, excel and various web-based programs/Windows applications
  • Clear and concise supportive communication and interpersonal skills
  • Analyze and resolve customer concerns (problem solving skills)
  • Attendance and punctuality is imperative
  • Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Nice to have:

  • 1-2 years experience in a contact center environment
  • Excellent telephone manner and communication skills
  • Must be flexible with respect to working hours –needs
  • Prior customer service experience in a similar role
  • Bilingual French knowledge an asset
What we offer:
  • Gain experience working for a well-known insurance company
  • Earn a rate of $19.57 per hour
  • Full time hours on a 6 month contract
  • Hybrid role 50% of the time

Additional Information:

Job Posted:
February 15, 2026

Expiration:
April 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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