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Academic Support Coordinator

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Heidelberg University

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Location:
United States , Tiffin

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Category:
Education

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Develops, implements, and evaluates comprehensive academic support services to enhance student retention, persistence, and academic success.

Job Responsibility:

  • Lead SI: recruit, train, schedule, and supervise SI leaders
  • develop SI curricula in partnership with faculty
  • Scheduling, Attendance Tracking, and System Management for Academic Support Sessions
  • Design and implement workshops on study skills, time management, and test preparation
  • evaluate and refine based on assessment data
  • Coordinate and distribute Early-Term Appraisals
  • disseminate data to academic advisors and coaches
  • follow up on interventions
  • Manage Academic Alert workflow in Guardian by reviewing faculty submissions, contacting students, and facilitating connections to appropriate support resources
  • Continuously assess program offerings through data collection and analysis. Make data-informed decisions about programmatic improvements and disseminate that data as part of the Owen Center’s annual report
  • Work with faculty, advisors, and Student Success Librarian to identify at-risk students and coordinate targeted support plans
  • Represent academic support services at orientation, admission preview days, and campus events
  • market services via online, social and print media
  • Conduct comprehensive programmatic assessment to enhance program effectiveness
  • participate in retention and persistence initiatives
  • Performs other duties as assigned

Requirements:

  • Bachelor’s degree from an accredited institution and related experience in higher education administration or appropriate academic discipline
  • A minimum of one (1) year of college admission, academic advising, academic support services, or student success work including supervisory and leadership-level responsibilities
  • A valid driver’s license
  • Knowledge of using formalized academic assessment of learning outcomes for program improvement and student success
  • Outstanding interpersonal, written, and verbal communication and problem-solving skills
  • Ability to work both independently as well as cooperatively in a team setting
  • Ability to manage multiple tasks and balance competing priorities
  • Ability to interact professionally and effectively with staff and all offices across campus to deliver high-quality customer service

Nice to have:

  • Advanced degree in relevant academic field preferred
  • Increasingly responsible administrative experience in an advising leadership role in a directly related field (e.g., higher education administration, education, or counseling)

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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