CrawlJobs Logo

2nd Line IT Operations Specialist

vodafone.com Logo

Vodafone

Location Icon

Location:
Hungary , Budapest

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

Job Responsibility:

  • Provide expert Level 2 technical support for IT systems, focusing on the maintenance, monitoring, and administration of core platforms like ServiceNow
  • Manage and resolve incidents, service requests, and problems, efficiently handling escalations to 3rd line support and external suppliers
  • Drive efficiency and enhance service quality by identifying and implementing automation opportunities and continuous process improvements
  • Perform routine system health checks, execute configuration changes, and support custom applications, ensuring optimal operational levels
  • Actively participate in troubleshooting investigations and collaborate with support teams and suppliers to review performance against SLAs/KPIs
  • Define and implement proactive monitoring and alerting capabilities for operational services to reduce incidents, problems, and trouble tickets

Requirements:

  • 7+ years of technical experience in an IT/Telecom Operations support or similar technical operations role
  • Proven hands-on experience as a ServiceNow Administrator or Support Engineer, with a deep understanding of its architecture, including platform components and data model
  • ServiceNow Certified System Administrator (CSA) certification is required
  • ITSM experience as well
  • Extensive knowledge of the Customer Service Management (CSM) module, including case management, workflows, and virtual agent integration
  • Strong debugging and problem-solving skills across ServiceNow modules, with the ability to interpret and support custom code (JavaScript, Glide API)
  • Good understanding of ITIL Service Management processes (Incident, Problem, Change Management) and how they map to ServiceNow workflows
  • Familiarity with Linux system administration, networking fundamentals, and scripting knowledge like Unix shell and basic SQL query
What we offer:
  • A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization
  • An attractive salary package: depending on your professional experience and qualification
  • Several benefits such as bonus, cafeteria, private medical insurance and team buildings
  • Sport support option (AYCM access
  • Unlimited Fitness&Wellness sportpass)
  • Hybrid working opportunity

Additional Information:

Job Posted:
January 25, 2026

Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for 2nd Line IT Operations Specialist

Financial Crimes Risk Specialist

The Financial Crimes Risk Specialist is responsible for supporting the ongoing i...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in financial services, preferably in products, operations, and/or AML/sanctions investigations
  • Knowledge of the key Financial Crime regulations, risks, and typologies
  • Demonstrated ability and confidence to challenge business management and escalate issues
  • Experience in supporting the implementation of AML or sanctions programs
  • An understanding of the region and specific experience of Sanctions/ Sanctions operations is an advantage
  • Commercially minded, with good organizational and planning skills
  • Excellent verbal & written communication skills: ability to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind
  • Ability to effectively manage competing priorities
  • Comfortable navigating complex, highly matrixed organizations
  • Excellent influencing and negotiation skills
Job Responsibility
Job Responsibility
  • Provide support to TTS Head of Financial Crimes Risk for Europe, UK, and MEA and lead various initiatives, for example related to Sanctions Screening, KYC, AML monitoring Anti-bribery and Corruption
  • Support Product teams to identify and assess Financial Crimes risk for new and enhanced products and innovative solutions
  • Build strong working relationships with 1st and 2nd line colleagues to ensure early engagement on new business initiatives to ensure timely support of commercial priorities and full adherence to global and regional risk management policies and procedures
  • Conduct reviews of Sanctions and AML processes and procedures across all product lines to ensure policy requirements are met, being fit for purpose and have been implemented consistently, with appropriate supporting documentation
  • Assess regulatory and business impact of proposed changes to Financial Crimes Risk policies/procedures/guidelines and work collaboratively with 2nd Line to ensure the business operates in line with regulatory requirements
  • Participate in various product related governance forums and be able to source information important for further assessment and management escalation
  • Support the TTS business in Financial Crimes related internal or external reviews, including managing exam preparation and deliverables
  • Produce and deliver communication plans to ensure timely and consistent awareness of changes in the Financial Crimes Risk policies/requirements by TTS Product and country teams
  • Coordinate and deliver targeted Financial Crimes Risk related training when necessary
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right
New

Compliance Technician

The Compliance Technician will be an integral member of the Group’s Compliance T...
Location
Location
Isle of Man , Douglas
Salary
Salary:
Not provided
Capital International
Expiration Date
March 03, 2026
Flip Icon
Requirements
Requirements
  • At least 3 years working in a compliance or investment role within an FSA regulated (or equivalent) environment
  • Good working knowledge of the Isle of Man Financial Service Authority Rule Book
  • Good working knowledge of the investment or banking sector and the concepts and principles relating to the sector
  • Proven track record in the design, development, and implementation of efficient and effective 2nd line compliance processes in a financial services business
  • Recognised or working towards, compliance or investment-related compliance qualifications, equivalent to ICA International Advanced Certificate level, or a relevant financial services qualification
  • Strong communication skills at both operational and strategic levels
  • Excellent work ethic
  • People orientated
  • Ability to work collaboratively across all functional areas of the Group
  • Problem solving skills
Job Responsibility
Job Responsibility
  • Designing policies, frameworks and standards of conduct and working with the business' Senior Management Team to ensure these are translated into operational procedures and effectively implemented within the business
  • Designing and delivering theme-based training and education to the business, as part of an annual training agenda and on an ad-hoc basis, where training needs arise from time to time
  • Applying due skill and experience in undertaking the compliance monitoring plan, documenting findings, engaging with relevant stakeholders, and obtaining management response
  • Building strong stakeholder relationships and representing the 2nd line as subject matter specialist at ad-hoc technical workshops and focus groups organised by the 1st line, and regular / routine working party sessions established by the 1st line
  • Providing advice, guidance, oversight, and challenge on regulatory and conduct matters
  • Advising and supporting on the implementation of new rules, regulations, and legislation
  • Collating data for the compliance reporting packs for Executive Committee, Risk Committee, and Board meetings
  • Collating data for, and assisting in the compilation of, scheduled regulatory submission packs
  • Delivering open, balanced, and measured views, perceptions, and opinions
What we offer
What we offer
  • Private health care
  • Life insurance
  • Flexible working hours
  • Pension scheme
  • Volunteering opportunities
  • Extensive training and development programmes
  • Access to innovative products
!
Read More
Arrow Right

Customer Care Senior Specialist

The BPO Supervisor will provide 2nd level support for Oracle Hospitality applica...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Positive and customer friendly attitude
  • Enthusiasm and a keen interest to learn
  • Ability to keep up to date with relevant new product releases and developments
  • Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
  • Experience in Oracle Hospitality
  • Experience in troubleshooting
  • Provide 2nd level support for Oracle Hospitality applications
  • Focus on providing solutions and troubleshooting product defects
  • Work closely with Cloud Operations, Sustaining Engineering & Development teams
  • Provide 2nd line support globally for Oracle Hospitality customers and partners
Job Responsibility
Job Responsibility
  • Provide 2nd line support globally for Oracle Hospitality customers and partners
  • Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
  • Keep up to date with new releases and new functionality
  • Identify and report back root cause and resolution of major incidents to avoid recurring issues
  • Adhere to Global L2 Support standards and processes
  • Actively participate in building Oracle Knowledgebase
  • Committed to the delivery of outstanding service to customers
Read More
Arrow Right

Assure Network Specialist

Join Vodafone Business Security Enhanced and strengthen the cyber security of th...
Location
Location
United Kingdom , Farnborough
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Maintain Customer confidentiality and ability to hold security clearance
  • In depth knowledge of Transmission equipment and networks, DWDM, SDH, PDH, etc, in a telecoms provider environment
  • Awareness of configuration of Ciena and Alcatel equipment
  • In depth knowledge of IP networking, switching and routing in a telecoms provider environment
  • Awareness of configuration of Cisco and Alcatel IP/Ethernet equipment
  • A clear and analytical approach to problem management
  • Understanding of ITIL working practices
Job Responsibility
Job Responsibility
  • Be part of the 24x7 Shift team within the VBSE Assure NOC, supporting multiple networks, providing 2nd Line operational support to Government customers
  • Provide expert technical services focusing on Transmission and IP elements within the VBSE network
  • Undertake Assure team maintenance and fault work in accordance with customer service level agreements
  • Undertake remote provide/ commissioning work on Tx, IP and equipment deployed on customer and network sites to current specifications
  • Deal effectively /efficiently with queries from customers
  • Perform regular audits on the networks and systems
  • Provide technical support to others in the department and to customers
  • Make recommendations to VBSE management on complex technical matters
What we offer
What we offer
  • Great pay
  • Bonuses
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • A pension plan
  • Amazing learning tools
  • Top-notch parental leave policies
  • Fulltime
Read More
Arrow Right

Assure Network Specialist

Join Vodafone Business Security Enhanced and strengthen the cyber security of th...
Location
Location
United Kingdom , Farnborough
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be able to maintain Customer confidentiality and ability to hold DV security clearance
  • In depth knowledge of Transmission equipment and networks, DWDM, SDH, PDH, etc, in a telecoms provider environment
  • Awareness of configuration of Ciena and Alcatel equipment
  • In depth knowledge of IP networking, switching and routing in a telecoms provider environment
  • Awareness of configuration of Cisco and Alcatel IP/Ethernet equipment
  • A clear and analytical approach to problem management
  • Understanding of ITIL working practices
Job Responsibility
Job Responsibility
  • Be part of the 24x7 Shift team within the VBSE Assure NOC, supporting multiple networks, providing 2nd Line operational support to Government customers
  • Provide expert technical services focusing on Transmission and IP elements within the VBSE network
  • Undertake Assure team maintenance and fault work in accordance with customer service level agreements
  • Undertake remote provide/ commissioning work on Tx, IP and equipment deployed on customer and network sites to current specifications
  • Deal effectively /efficiently with queries from customers
  • Perform regular audits on the networks and systems
  • Provide technical support to others in the department and to customers
  • Make recommendations to VBSE management on complex technical matters
What we offer
What we offer
  • Excellent basic salary plus bonus and Vodafone benefits
  • Up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects
  • Employee discounts
  • Retail vouchers
  • Pension plan
  • Share schemes
  • Top of the range learning and development tools
  • Market leading parental leave policies
  • Fulltime
Read More
Arrow Right

2nd Line Roaming Support Specialist

We are seeking a highly experienced specialist to ensure the continuous availabi...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in 3GPP technologies, including 4G and 5G SEPP
  • Skilled in working with PAAS and CAAS-hosted platforms
  • Strong understanding of roaming and interconnect networks, including Diameter, SS7, N32 signalling, and GTP
  • Proficient in Linux administration across multiple distributions
  • Demonstrates strong analytical thinking, problem-solving ability, and a solutions-driven mindset
  • Holds 12+ years of telecom core operations experience, with expertise in platforms such as Tekelec DRA, Oracle STP, firewalls, number portability databases, 5G SEPP, and Tomia VAS systems
  • Experienced with Kubernetes, virtualisation, clustering, and Linux systems like Red Hat, CentOS, and Ubuntu
  • Skilled in vulnerability management, security hardening, and database support
Job Responsibility
Job Responsibility
  • Manage all hardware, software, and configuration tasks across roaming platforms, ensuring timely resolution of incidents within agreed SLAs
  • Support Incident Management teams by leading complex incident investigations, delivering root cause analyses, and implementing permanent fixes
  • Own, plan, and execute changes by reviewing and performing Methods of Procedure (MoPs) for software upgrades, capacity enhancements, certificates, security patches, and platform updates
  • Review and validate changes initiated by external teams to ensure risk-free implementation and continuous service availability
  • Monitor and optimise core network KPIs, identifying deviations and implementing corrective actions
  • Troubleshoot 2G/3G/4G/5G SA/NSA protocol-level message flows as per 3GPP standards
  • Collaborate closely with external vendors to resolve complex technical issues and obtain required support
  • Drive cybersecurity compliance by ensuring timely execution of patches and security hardening
  • Support new project transitions by reviewing HLDs and LLDs, conducting functional and non-functional validations, and performing system testing
  • Identify and deliver service improvement initiatives focused on operational tools, processes, and workflows
What we offer
What we offer
  • Opportunity to work on next‑generation global roaming and signalling platforms
  • Exposure to evolving 5G SA/NSA technologies and cross‑functional global teams
  • Involvement in high‑impact operational excellence initiatives and innovation activities
  • Ability to shape and influence technical improvements across critical telecom systems
Read More
Arrow Right

Senior Manager-2nd Line Roaming Support Specialist

We are seeking a highly experienced specialist to ensure the continuous availabi...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in 3GPP technologies, including 4G and 5G SEPP
  • Skilled in working with PAAS and CAAS-hosted platforms
  • Strong understanding of roaming and interconnect networks, including Diameter, SS7, N32 signalling, and GTP
  • Proficient in Linux administration across multiple distributions
  • Demonstrates strong analytical thinking, problem-solving ability, and a solutions-driven mindset
  • Holds 12+ years of telecom core operations experience, with expertise in platforms such as Tekelec DRA, Oracle STP, firewalls, number portability databases, 5G SEPP, and Tomia VAS systems
  • Experienced with Kubernetes, virtualisation, clustering, and Linux systems like Red Hat, CentOS, and Ubuntu
  • Skilled in vulnerability management, security hardening, and database support
Job Responsibility
Job Responsibility
  • Manage all hardware, software, and configuration tasks across roaming platforms, ensuring timely resolution of incidents within agreed SLAs
  • Support Incident Management teams by leading complex incident investigations, delivering root cause analyses, and implementing permanent fixes
  • Own, plan, and execute changes by reviewing and performing Methods of Procedure (MoPs) for software upgrades, capacity enhancements, certificates, security patches, and platform updates
  • Review and validate changes initiated by external teams to ensure risk-free implementation and continuous service availability
  • Monitor and optimise core network KPIs, identifying deviations and implementing corrective actions
  • Troubleshoot 2G/3G/4G/5G SA/NSA protocol-level message flows as per 3GPP standards
  • Collaborate closely with external vendors to resolve complex technical issues and obtain required support
  • Drive cybersecurity compliance by ensuring timely execution of patches and security hardening
  • Support new project transitions by reviewing HLDs and LLDs, conducting functional and non-functional validations, and performing system testing
  • Identify and deliver service improvement initiatives focused on operational tools, processes, and workflows
What we offer
What we offer
  • Opportunity to work on next‑generation global roaming and signalling platforms
  • Exposure to evolving 5G SA/NSA technologies and cross‑functional global teams
  • Involvement in high‑impact operational excellence initiatives and innovation activities
  • Ability to shape and influence technical improvements across critical telecom systems
Read More
Arrow Right

Senior Manager-2nd Line Roaming Support Specialist

We are seeking a highly experienced specialist to ensure the continuous availabi...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in 3GPP technologies, including 4G and 5G SEPP
  • Skilled in working with PAAS and CAAS-hosted platforms
  • Strong understanding of roaming and interconnect networks, including Diameter, SS7, N32 signalling, and GTP
  • Proficient in Linux administration across multiple distributions
  • Demonstrates strong analytical thinking, problem-solving ability, and a solutions-driven mindset
  • Holds 12+ years of telecom core operations experience, with expertise in platforms such as Tekelec DRA, Oracle STP, firewalls, number portability databases, 5G SEPP, and Tomia VAS systems
  • Experienced with Kubernetes, virtualisation, clustering, and Linux systems like Red Hat, CentOS, and Ubuntu
  • Skilled in vulnerability management, security hardening, and database support
Job Responsibility
Job Responsibility
  • Manage all hardware, software, and configuration tasks across roaming platforms, ensuring timely resolution of incidents within agreed SLAs
  • Support Incident Management teams by leading complex incident investigations, delivering root cause analyses, and implementing permanent fixes
  • Own, plan, and execute changes by reviewing and performing Methods of Procedure (MoPs) for software upgrades, capacity enhancements, certificates, security patches, and platform updates
  • Review and validate changes initiated by external teams to ensure risk-free implementation and continuous service availability
  • Monitor and optimise core network KPIs, identifying deviations and implementing corrective actions
  • Troubleshoot 2G/3G/4G/5G SA/NSA protocol-level message flows as per 3GPP standards
  • Collaborate closely with external vendors to resolve complex technical issues and obtain required support
  • Drive cybersecurity compliance by ensuring timely execution of patches and security hardening
  • Support new project transitions by reviewing HLDs and LLDs, conducting functional and non-functional validations, and performing system testing
  • Identify and deliver service improvement initiatives focused on operational tools, processes, and workflows
What we offer
What we offer
  • Opportunity to work on next‑generation global roaming and signalling platforms
  • Exposure to evolving 5G SA/NSA technologies and cross‑functional global teams
  • Involvement in high‑impact operational excellence initiatives and innovation activities
  • Ability to shape and influence technical improvements across critical telecom systems
Read More
Arrow Right