2nd Line IT Helpdesk Support Engineer Job at Jollyes (Waltham Abbey)

2nd Line IT Helpdesk Support Engineer

This role sits within our IT team providing advanced technical support and act a...

Location

United Kingdom , Waltham Abbey

Salary:

28000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability
Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint
Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
Excellent analytical skills with the ability to work independently, prioritise effectively, and perform under pressure

Job Responsibility

Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business‑critical applications
Troubleshoot escalated issues, diagnose root causes, and drive long‑term fixes while working closely with an MSP when required
Manage incidents and service requests within SLA, providing clear updates and ensuring high‑quality documentation
Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments
Maintain and support retail systems and specialised software used across the business
Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings
Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations
Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues

What we offer

iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
Retail Trust membership – counselling, wellbeing and financial support for the retail industry
Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
Additional paid leave for your wedding, new pet coming home and your birthday off
Enhanced maternity / paternity leave
Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more

Fulltime

New

IT Field Engineer

Renault Retail Group is looking for a supportive and proactive IT Field Engineer...

Location

United Kingdom , Cardiff or Bristol

Salary:

35700.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous IT field support or hands‑on technical experience
Strong knowledge of Microsoft Office and Microsoft 365
Experience managing vendors and service partners
Experience supporting or coordinating projects
A positive, clear and professional communication style
A structured approach to diagnosing issues and documenting work
A conceptual understanding of networking, including: SD‑WAN, MPLS, routing
Modern firewall technologies
LAN and Wi‑Fi environments
DMZ zoning

Job Responsibility

Provide field‑based IT support to regional teams and retail locations
Resolve technical issues on‑site
Deploy desktops, laptops, telephony and end‑user devices
Create and manage rollout plans with international teams and external suppliers
Document technical workflows, configurations and business processes
Identify opportunities to improve processes
Deliver 1st, 2nd and 3rd line support
Handle helpdesk tickets, emails and telephone queries
Test hardware, software and configuration changes
Provide input on emerging technologies

What we offer

Up to 15% annual bonus
A tax‑efficient ECOP / ECOS car after one month’s service
Business mileage reimbursed
Accommodation for overnight stays reimbursed
A company laptop and company mobile phone will be provided
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan car scheme for close family
Share Incentive Scheme
Mortgage and pension advice seminars

Fulltime

IT Helpdesk Support

Are you a customer-focused IT professional looking to grow your career within a ...

Location

United Kingdom , London

Salary:

35000.00 - 38000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience as a Service Desk Engineer, ideally within an MSP
Proven experience handling 2nd line escalations
Strong troubleshooting skills across hardware, software, and user issues
Confident communicator, written and verbal, with a customer-first approach
Ability to manage and prioritise multiple open tickets at once
Comfortable working autonomously with a proactive mindset
Solid understanding of internet security and data privacy principles
Strong knowledge of: Windows 10/11 and macOS
Active Directory and Microsoft Azure / Entra ID
Microsoft 365 (Outlook, OneDrive, SharePoint, Teams)

Job Responsibility

Act as the first point of contact for clients via phone, ticketing system, and online chat
Serve as an escalation point for 1st line engineers, handling more complex issues
Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly
Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction
Provide remote support as well as attend client sites when hands-on support is required
Maintain and update the Service Knowledge Management System
Contribute to client projects and proactive improvements, not just BAU tickets

What we offer

70% remote working
Regular collaboration in the office
Attendance at client sites when required
Involvement in company training and events

Fulltime

IT Support Engineer

This is a key role for the success of our business, primarily being the first li...

Location

United Kingdom , Nelson

Salary:

25500.00 GBP / Year

Giacom

Expiration Date

Until further notice

Requirements

Strong communication and customer service skills
Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications
Familiarity with ITSM tools
Ability to troubleshoot common hardware and connectivity issues
Problem-solving mindset and willingness to learn

Job Responsibility

Act as the first point of contact for IT-related queries via phone, email, or ticketing system
Diagnose and resolve basic hardware, software, and network issues
Escalate complex problems to 2nd line and other support teams
Maintain accurate records of issues and solutions in the ITSM tool
Assist with user account management (password resets, access requests)
Follow IT policies and procedures for incident / request handling

What we offer

Investment in your future career with a variety of learning and development opportunities
No dress code
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future
Complimentary refreshments in all our offices

Fulltime

New

Physical therapist

Are you a Physical Therapist looking to thrive in a supportive, balanced environ...

Location

United States , Wauwatosa

Salary:

Not provided

ATI Physical Therapy

Expiration Date

Until further notice

Requirements

Degree from an accredited Physical Therapy Program
Current professional licensure as a Physical Therapist or license eligible based on the rules and regulations of the state in which you are applying for role

Job Responsibility

Performing detailed assessments
Creating tailored treatment plans
Working side-by-side with a team of healthcare experts to deliver patient-centered care

What we offer

Collaborative care with manageable caseloads
Commitment to work-life balance
Proprietary EMR and Patient Management Tool to streamline workflows
Structured mentorship
Residency programs
Leadership training
Comprehensive CEU support
External CEU benefit
100’s of live and on-demand development sessions

New

Sous Chef

The Sous Chef is responsible for ensuring that all meals coming from the kitchen...

Location

United States , Greenville

Salary:

60000.00 - 65000.00 USD / Year

Marriott Bonvoy

Expiration Date

March 24, 2026

Requirements

At least 4 years of related progressive experience
or a culinary graduate with at least 2 years of progressive experience in a hotel or a related field
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Long hours sometimes required

Job Responsibility

Ensure all meals are well prepared with regard to quality, consistency, eye appeal, taste and food cost
Provide training for all staff
Meet corporate quality standards
Assist in establishing and enforcing food specifications, portion control, recipes and sanitation
Control food and labor costs while maximizing guest satisfaction
Work with other F&B managers and keep them informed of F&B issues
Keep immediate supervisor fully informed of all problems or matters requiring attention
Coordinate and monitor all phases of Loss Prevention in kitchen areas
Prepare and submit required reports in a timely manner
Monitor quality of all food product and presentation

What we offer

Medical
Dental
Vision
401k

Fulltime

New

Retirement Analyst

Arrow is looking for a Retirement Benefits Analyst to join the Americas compensa...

Location

United States of America , Remote-IL

Salary:

67000.00 - 104500.00 USD / Year

Arrow Electronics

Expiration Date

Until further notice

Requirements

Advanced Microsoft office skills, including Word, Excel, and PowerPoint
Proficient use of HRIS systems (Workday preferred) and benefits related web applications
Proven client relationship skills with internal and external stakeholders
Ability to collaborate well and work effectively as a team member or a project lead
Ability to manage several projects simultaneously with competing deadlines in a fast paced, dynamic environment
Strong organizational skills
Ability to keep highly sensitive human resources and compensation information confidential

Job Responsibility

Research, analyze, evaluate, and administer Arrow’s qualified and non-qualified retirement plans
Review and audit employee and Arrow contributions from Payroll on a weekly basis
Collaborate with the payroll team to reconcile contributions and post funding to the recordkeeper
Audit retirement plan eligibility and participant data
Monitor and audit loan data to ensure adherence to terms and compliance with regulatory requirements
Perform secondary reviews of additional calculations and system entries as needed
Handle escalated retirement benefit inquiries in a timely manner
Serve as a point of contact for plan audits, SOX compliance and SEC reporting
Support the completion of IRS Form 5500 and other required notices and filings
Serve as a liaison with plan recordkeepers, retirement committee, trustees

What we offer

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities

Fulltime

New

Physical Therapist

Are you a Physical Therapist looking to thrive in a supportive, balanced environ...

Location

United States , Surprise

Salary:

85000.00 - 95000.00 USD / Year

ATI Physical Therapy

Expiration Date

Until further notice

Requirements

Degree from an accredited Physical Therapy Program
Current professional licensure as a Physical Therapist or license eligible based on the rules and regulations of the state in which you are applying for role

Job Responsibility

Performing detailed assessments
Creating tailored treatment plans
Working side-by-side with a team of healthcare experts to deliver patient-centered care

What we offer

Paid Time Off: Generous PTO, holiday pay, CEU, and “Be Well Days”
Medical, Dental & Vision Coverage: Flexible plan options
401(k) Match: Competitive employer matching
Loan Reimbursement: Up to $25,000 in select markets
Childcare Tuition Assistance: Discounted rates
Health Savings & Flexible Spending Accounts: Tax-saving options
Short- & Long-Term Disability: 100% employer paid income protection plans
Life Insurance: Employer-paid and voluntary options
Parental Leave & Adoption Assistance: Paid time for new parents and support for adoption costs
Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access

Fulltime

2nd Line IT Helpdesk Support Engineer

Jollyes

Location:
United Kingdom , Waltham Abbey

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 17, 2026

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Contract Type:Not provided

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Job Description:

Job Responsibility:

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Nice to have:

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Job Posted:February 16, 2026

Expiration:March 17, 2026

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Location:
United Kingdom , Waltham Abbey

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 16, 2026

Expiration:
March 17, 2026