2nd Line Application Support Analyst Job at Restore PLC (Manchester)

Application Support Analyst

My client is looking for a 2nd/3rd line service desk analyst to join their growi...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

proven software support experience
hands-on experience with Azure Service Fabric
hands-on experience with Microsoft BizTalk
hands-on experience with Microsoft Dynamics 365 Finance & Operations
hands-on experience with Microsoft SQL Server
experience with PowerShell scripting language

Job Responsibility

providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
automating repetitive tasks to enable the application support team to focus on value-added activities
creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

New

L3 Application Support Analyst

PMC is a specialist, independent, and highly regarded consultancy, delivering re...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least two years’ experience providing 2nd/3rd line application technical support in a busy team environment, ideally supporting external customers
Some experience working with database technologies with the ability to write SQL queries – understanding database terms such as a table, column, index etc.
Excellent communication skills and strong customer service ethos
Proven ability to learn new skills and pick up new technologies quickly
Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion
Any experience with Microsoft AX 2012 POS software is highly desirable

Job Responsibility

Provide primarily 3rd line support, 2nd line support, and some 1st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve & close support incidents
Ensure that the incident management system is kept up to date at all times and that clients are kept informed of work being carried out on their systems
Escalation of incidents through to Problem Management, ensuring that the incident management system and the customer are kept informed throughout
Rotational on-call support following completion of training
Creation of support documentation using PMC templates for internal use and customer use
Deliver incident resolution & support training to internal staff, suppliers, and customers as required

1st Line Service Desk Analyst

This is an exciting opportunity for an experienced 1st Line Service Desk Analyst...

Location

United Kingdom , Warrington

Salary:

29326.00 GBP / Year

Your Housing Group

Expiration Date

February 17, 2026

Requirements

experience supporting and troubleshooting MS Windows 11, Office365 Admin and MS Teams
ability to diagnose hardware faults across a wide range of equipment, printers, laptops, peripherals, audio visual meeting room equipment, etc.
ability to demonstrate basic network troubleshooting skills
basic knowledge of managed wireless networks, adding devices etc.
strong understanding of Active Directory, folder permissions, security groups and group policy
ability to configure and support mobile devices in an MDM environment
strong customer service skills with the ability to communicate effectively at all levels

Job Responsibility

Phone line support – Answering calls into the Service Desk, triaging, and raising tickets with end users and providing first time fixes where possible
BAU (Business as Usual) support – Taking tickets from the Service Desk to work on your own and with support from 2nd and 3rd line colleagues, to fix and fulfil a wide range of incidents and requests across different hardware and applications
Youggle House support – Onsite, in person support on a rota-based system, looking after our Head Office ICT, ICT appointments, audio visual meeting rooms, printers and drop ins to the Service Desk
SLAM (Starters, Leavers and Movers,) – Once trained, manage our intakes of new staff. From receiving the requests, creating accounts, and preparing users equipment to delivering the equipment and basic IT instructions to groups of new starters in person at head office, managing accounts that may be moving within the business
ensuring that access levels are kept appropriate and the timely processing of leavers accounts, all on a rota-based system
Personal development – Time set aside for you to undertake training courses to develop your skills in future technologies that the business and Service Desk adopt, set by management

What we offer

25 days annual leave (holidays also increase with length of service) plus Bank Holidays
flexible, homeworking culture
contributory pension where we match whatever you choose to contribute (up to 8%)
advanced level Healthcare cash plan through Medicash (dental and optician cashback, 24/7 GP Access, money back from prescriptions and alternative therapy treatments)
discount scheme (half price cinema tickets, subsidised gym memberships, discounts with high street and online names)

Fulltime

!

New

Application Support Analyst

Broster Buchanan are partnered with a growing business in the domestic heating a...

Location

United Kingdom , Romford

Salary:

35000.00 - 40000.00 GBP / Year

Broster Buchanan

Expiration Date

Until further notice

Requirements

Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues
Experience working with ticketing systems, help-desk tools, or incident management platforms
Proven ability to create and maintain technical documentation or knowledge bases
Experience delivering user training, both in person and online
Excellent communication skills, with the ability to explain technical concepts in a clear, user‑friendly way
Ability to multitask, prioritise, and adapt to changing deadlines in a fast‑paced environment
Full UK Driving Licence and own transport

Job Responsibility

Provide 1st and 2nd line technical support for software, operating systems, and hardware
Apply structured troubleshooting methodologies, diagnostic tools, and root‑cause analysis to resolve issues efficiently
Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)
Escalate issues appropriately and follow established incident management and escalation procedures
Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities
Create, update, and maintain high‑quality support documentation, knowledge base articles, and troubleshooting guides
Deliver in‑person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices
Support in‑house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly
Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements
Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance

What we offer

Genuine progression with hands on development
Funded training
New opportunities as the business continues to grow
Travel to other sites with expenses covered
Occasional weekend work paid as overtime
Flexibility to work from home where needed

Fulltime

New

In Store Tech Analyst

Role Responsibility: Hardware and software related issues with the day to day on...

Location

United Kingdom , Manchester

Salary:

Not provided

Selfridges

Expiration Date

March 23, 2026

Requirements

Excellent customer-centric communication and interpersonal skills
Strong sense of ownership and ability to follow tasks through to completion
Excellent team working mindset
knowledge sharing and collaborative team working
Strong analytical skills and decision-making skills alongside excellent planning and organisational skills
Ability to communicate technical information in a clear and concise manner to non-technical stakeholders
Experience of MS Exchange Server, MS Outlook and Windows 10 & 11 and MacOS
PC & Mac hardware, peripheral commissioning and setup alongside PC & Mac Diagnostics and fault finding
Basic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skills
Basic knowledge of networking

Job Responsibility

Hardware and software related issues with the day to day on-site front and back-office support requirements
Be the first point of contact and support any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software)
Be flexibility to work alternative weekends with occasional travel to regional stores and sites
Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with
Provide 1st & 2nd line support for PC, Mac and store hardware issues and provide 2nd line support for instore EPOS systems mobile devices including iPhones and iPads
Perform the day-to-day operational tasks necessary to ensure a stable and robust working environment
Identify trends and root causes to support improvements or upgrades as necessary
Drive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal development
Focus on improving first time customer fix as part of the Instore Tech team by achieving individual targets
Proactively share technical knowledge, creating new documentation where appropriate

What we offer

Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
A sustainable car salary sacrifice scheme (subject to eligibility criteria)

Fulltime

In Store Tech Analyst

In Store Tech Analyst role at Selfridges, providing on-site front and back-offic...

Location

United Kingdom , London

Salary:

Not provided

Selfridges

Expiration Date

February 13, 2026

Requirements

Excellent customer-centric communication and interpersonal skills
Strong sense of ownership and ability to follow tasks through to completion
Excellent team working mindset
knowledge sharing and collaborative team working
Strong analytical skills and decision-making skills alongside excellent planning and organisational skills
Ability to communicate technical information in a clear and concise manner to non-technical stakeholders
Experience of MS Exchange Server, MS Outlook and Windows 10 & 11 and MacOS
PC & Mac hardware, peripheral commissioning and setup alongside PC & Mac Diagnostics and fault finding
Basic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skills
Basic knowledge of networking

Job Responsibility

Hardware and software related issues with the day to day on-site front and back-office support requirements
Be the first point of contact and support any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software)
Be flexibility to work alternative weekends with occasional travel to regional stores and sites
Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with
Provide 1st & 2nd line support for PC, Mac and store hardware issues and provide 2nd line support for instore EPOS systems mobile devices including iPhones and iPads
Perform the day-to-day operational tasks necessary to ensure a stable and robust working environment
Identify trends and root causes to support improvements or upgrades as necessary
Drive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal development
Focus on improving first time customer fix as part of the Instore Tech team by achieving individual targets
Proactively share technical knowledge, creating new documentation where appropriate

What we offer

Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
A sustainable car salary sacrifice scheme (subject to eligibility criteria)

Fulltime

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...

Location

United Kingdom , Manchester

Salary:

55000.00 - 60000.00 GBP / Year

Consult Energy UK

Expiration Date

Until further notice

Requirements

5+ years’ experience in an IT support or service desk role
Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
Experience supporting Windows endpoints and mobile devices
Familiarity with ITIL and helpdesk tools
Knowledge of Active Directory, Group Policy, DNS/DHCP
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Deliver 1st, 2nd and 3rd line IT support to end users
Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
Support identity and access management, including MFA and Conditional Access
Administer Microsoft Intune for device compliance, application deployment, and Autopilot
Build, configure, and support Windows 10/11 end-user devices
Manage joiners, movers, and leavers processes
Maintain IT asset records and documentation
Liaise with suppliers and escalate issues as required

Fulltime

2nd Line Application Support Analyst

Restore PLC

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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