1st Line Support Engineer Job at NEXTECH GROUP (Buckingham)

1st line support engineer

A close-knit, smaller growing IT support team looking for someone with at least ...

Location

United Kingdom , St Ives

Salary:

27000.00 - 28000.00 GBP / Year

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Minimum 1 year in industry
Good planning, verbal and written communication skills
Wide knowledge of computing principles independent of vendor specific technology
Clean UK driving licence and appropriate car

Job Responsibility

Providing technical support via telephone and use of remote control software, with occasional site visits
Investigating hardware, software and malware issues
Maintaining accurate documentation
Create and follow standard operating processes (SOPs)
Monitoring progress of tickets
Installing and configuring hardware and software
Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
Management of email services on mobile devices and tablets
Liaising with customers via email and phone

What we offer

20 days holiday + bank holidays
Standard working hours Monday – Friday 8.30 – 5.00
Potential to progress/develop to 2nd/3rd line support
Onsite car parking & free refreshments (tea and coffee)
Continuous training
Pension Scheme enrolment

Fulltime

Desktop Support Engineer

We are looking for a Desktop Support Engineer / 1st Line Support person with bri...

Location

United Kingdom , Cheltenham

Salary:

Not provided

TRIA

Expiration Date

Until further notice

Requirements

Desktop Support Engineer / 1st Line Support person with brilliant communication skills
Experience with Azure, Windows, Microsoft Intune, PowerShell, Active Directory in hybrid cloud environments

Job Responsibility

Setting up laptops, printers, phones, internal systems
Managing logins for software products and equipment requests

What we offer

Opportunity to learn new skills and technologies
Potential other career opportunities within the company longer term
Opportunity to work from home 1 - 2 days a week

Fulltime

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Noble Live-In Care

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay

Fulltime

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Guardian Homecare Limited

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay
Thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses

Fulltime

3rd Line Support Engineer

We are seeking an experienced 3rd Line Engineer to join a growing Managed Servic...

Location

United Kingdom , Bath

Salary:

40000.00 - 50000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

UK Driving License required for occasional client visits
Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
Solid expertise across Windows Server environments
Experience supporting Azure infrastructure
Strong understanding of networking fundamentals
Extensive experience with Active Directory
Ability to troubleshoot complex, multi-layered infrastructure issues
Experience working to SLAs in a customer-facing environment

Job Responsibility

Act as the final escalation point for complex 3rd line issues
Own and support virtualisation platforms (VMware / Hyper-V)
Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
Perform root cause analysis and implement permanent fixes
Manage Azure infrastructure including VMs, networking, storage, and identity
Support core services including Active Directory, DNS, DHCP, and Group Policy
Lead technical input on infrastructure projects and migrations
Mentor and provide escalation support to 1st and 2nd line engineers
Ensure systems are secure, stable, and meeting SLA requirements

What we offer

Training budget and certification support
Supportive, collaborative engineering team
Pension, holiday allowance, and additional benefits

Fulltime

New

2nd Line IT Helpdesk Support Engineer

This role sits within our IT team providing advanced technical support and act a...

Location

United Kingdom , Waltham Abbey

Salary:

28000.00 - 32000.00 GBP / Year

Jollyes

Expiration Date

March 17, 2026

Requirements

Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability
Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint
Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
Excellent analytical skills with the ability to work independently, prioritise effectively, and perform under pressure

Job Responsibility

Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business‑critical applications
Troubleshoot escalated issues, diagnose root causes, and drive long‑term fixes while working closely with an MSP when required
Manage incidents and service requests within SLA, providing clear updates and ensuring high‑quality documentation
Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments
Maintain and support retail systems and specialised software used across the business
Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings
Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations
Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues

What we offer

iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
Retail Trust membership – counselling, wellbeing and financial support for the retail industry
Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
Additional paid leave for your wedding, new pet coming home and your birthday off
Enhanced maternity / paternity leave
Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more

Fulltime

2nd Line IT Field Support Engineer

Imagine yourself in a role where your professional growth and creativity are cha...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
3+ years working for an MSP previously is desirable
2nd Line support of Microsoft infrastructure software and application suites
Competency with mainstream Apple Mac infrastructure software and application suites
MS Certificates are preferred
Familiarisation working according to industry best practice, such as ITIL service strategy
Enthusiasm for furthering career in technical support and delivery
Ability to communicate at all company structure levels
Ability to work autonomously and deliver effective outcomes without supervision

Job Responsibility

Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
Logging detailed and accurate information into the case management system
Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
Walking the floor daily to ensure users have an approachable and accessible IT Support presence
Proactively checking Audio Visual rooms at the beginning and throughout the day
Running regular drop-in sessions where users can come to request assistance or training
Building and configuring desktop systems and mobile devices
Fixing hardware faults and installing upgrades to hardware

What we offer

A comprehensive Private Healthcare and Cash Plan
Pension and life assurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

Network Engineer

You will be helping to support the currently installed LAN, WAN and remote acces...

Location

United Kingdom , Cambridge

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Hold an Active SC Clearance

Job Responsibility

Support the currently installed LAN, WAN and remote access systems
Second and third line responsibilities for troubleshooting and resolving network issues
Support other IT departments in deploying new systems to ensure their objectives with relation to appropriate network access are met
Respond to serious security, infrastructure or integrity issues which affect the ability of the business to operate
Configure, deploy and maintain network switches and routers
Low level physical and logical network troubleshooting
Use and develop existing monitoring tools to enhance monitoring of network availability and reporting on network utilisation
Implement new connectivity to support various requirements coming from the business and IT department
Support all network, firewall and communication links that provide remote access to MA systems and help others to resolve issues which may/may not be caused by network access
Work with service providers, resellers and support companies, assist other IT personnel and support end users directly when required

1st Line Support Engineer

NEXTECH GROUP

Location:
United Kingdom , Buckingham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

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Location:United Kingdom , Buckingham

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 20, 2026

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Location:
United Kingdom , Buckingham

Category:
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Contract Type:
Not provided

Job Posted:
January 20, 2026