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1st line support engineer

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Global Technology Solutions Ltd.

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Location:
United Kingdom , St Ives

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Contract Type:
Employment contract

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Salary:

27000.00 - 28000.00 GBP / Year

Job Description:

A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day-to-day IT experience, we’d love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. You’ll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives – so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same.

Job Responsibility:

  • Providing technical support via telephone and use of remote control software, with occasional site visits
  • Investigating hardware, software and malware issues
  • Maintaining accurate documentation
  • Create and follow standard operating processes (SOPs)
  • Monitoring progress of tickets
  • Installing and configuring hardware and software
  • Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
  • Management of email services on mobile devices and tablets
  • Liaising with customers via email and phone

Requirements:

  • Minimum 1 year in industry
  • Good planning, verbal and written communication skills
  • Wide knowledge of computing principles independent of vendor specific technology
  • Clean UK driving licence and appropriate car

Nice to have:

  • Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
  • Working knowledge of Word and Excel
  • Good understanding of security and ability to explain importance to end users
  • Familiarity with backup principles and experience with at least 1 platform
  • Apple Mac experience would be nice
  • Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
  • Service desk software, RMM
What we offer:
  • 20 days holiday + bank holidays
  • Standard working hours Monday – Friday 8.30 – 5.00
  • Potential to progress/develop to 2nd/3rd line support
  • Onsite car parking & free refreshments (tea and coffee)
  • Continuous training
  • Pension Scheme enrolment

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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