1st Line Support Agent Job at Pertemps Network Group (Birmingham)

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1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

Facility Service Center Agent with Danish

Circle K Business Center Poland is looking for a new team player to join as a Fa...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent Danish language skills
Very good English and other foreign language is an advantage
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (technical university degree preferred)
Higher education in mechanic, electric or similar (technical university degree preferred)
Experience in technical support as advantage
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Facility Service Center Agent with Polish & English

Circle K is currently looking for Facility Service Center Agent who will be resp...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Very good Polish and English
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (Law studies degree preferred)
Understanding legal theory and applying this to real life circumstances
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Cost approvals and contact with Finance Teams and Vendors to solve payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Senior Vice-President, Risk Reporting Sr. Officer

The Risk Reporting SVP role is responsible for global and independent risk repor...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Strong understanding of consumer credit risk, wholesale credit risk, and related data
Track record of delivering complex projects related to data, aggregation, and reporting
Bachelor’s or Master’s degrees in business, finance, economics, computer science or other analytically intensive discipline (preferred)
Ability to synthesize complex data/analytics into succinct and effective presentations
Prior leadership in risk analytics, reporting/BI (Tableau, Python, and SAS) and data preferred
Ability to multi-task effectively in a dynamic, high-volume, and complex environment with a practical solutions-driven approach
Excellent verbal and written communication skills, with a proven track record of engagement with senior leadership teams
Strong interpersonal skills including influencing, facilitation, and partnering skills, able to leverage relationships and work collaboratively across an organization
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views

Job Responsibility

Define and substantiate scope, identifying dependencies, and agreeing with stakeholders for Enterprise Data Use Case (UC) requirements
Document requirements for improving Retail Credit Risk, Wealth Risk, and Investment Risk data to support timely and effective Risk Management and Oversight
Lead the strategy, approach and automation of reporting, measurements, and analytics for all risk reports supporting the USPB and Wealth Risk CROs, Regulators, and Risk management
Work with the various project teams to ensure key milestones are achieved for each phase of the project including requirement documentation, UAT, production parallel and sustainability
Regularly and effectively communicate with senior stakeholders, both verbally and written, the strategic vision of target state risk management strategy, as well as progress of path to strong effort
Timely, quality, and compliant risk reporting, measurements, and analytics
Reporting rationalization and redesign to meet, leverage and align with path to strong transformation in progress – including revision of reports to adopt new/changing risk taxonomies and aggregation requirements, new systems of record and authorized data sources and new reporting/oversight infrastructure and BI/analytics tools, to deliver updated and new risk aggregations that meet changing organizational needs and regulatory/policy requirements
Work in close partnership with USPB Risk and Wealth Risk CAO peers, Risk Policy/Process owners and stakeholders across first and second line of defense to rationalize, simplify and digitize risk reporting
Design, coordinate, and prepare executive materials for USPB and Wealth CRO and management team’s senior presentations to the Board, risk committees, and regulators, including any ad-hoc materials
Partner with Independent Risk Management and In-Business/Country Risk Management to address new risk monitoring or regulatory requirements

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Programs and services for physical and mental well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

1st Officer Hapag Lloyd Cruises

Location

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Valid Chief Officer Certificate of Competency and required STCW trainings
Previous experience as a Watch Officer on board a cruise ship
Highly self-motivated, resilient under pressure, and solution-oriented
Structured, precise, and creative working style with strong implementation skills
Demonstrates ownership and accountability across all performance areas
Excellent German and English skills, both written and spoken

Job Responsibility

Ensure compliance with ISPS, SSP, SQM, flag state, and national regulations under the supervision of the Ship Security Officer (SSO)
Manage gangway operations, including access control, visitor documentation, and crew training, ensuring smooth and secure operations
Operate and maintain security equipment, conduct safety drills, and report malfunctions to the Staff Captain
Conduct environmental training, maintain related documentation, and oversee pest control measures in line with company standards
Coordinate with port agents for waste and water management (e.g., garbage, sludge, bilge water)
Maintain and train crew on Ballast Water and Garbage Management Plans
review voyage plans with environmental considerations
Train crew in shipboard safety procedures according to the muster list
Support risk assessments and manage work permit processes efficiently
Oversee accident reporting and ensure accurate and complete documentation

What we offer

Employment contract directly with TUI Cruises GmbH, including social insurance if you are resident in Germany
Personal contact persons at TUI Cruises for your professional and personal concerns
1:1 rotation
International working environment in diverse and open-minded teams
Uniform provided, with complimentary onboard cleaning service
Exclusive crew offer on board with gym, sun deck, shore excursions, crew bar and crew events
Opportunity to explore some of the world’s most beautiful destinations during your leisure time
Organization and coverage of your arrival and departure costs
Board and lodging on board included: Free accommodation in a single cabin with private bathroom

Fulltime

New

Senior Financial & Banking Analyst

Within Corporate Treasury, the Senior Financial and Banking Analyst is a busines...

Location

Australia , Brisbane

Salary:

79.17 - 84.55 AUD / Hour

Randstad

Expiration Date

February 22, 2026

Requirements

Senior-level accountability
High degree of technical curiosity
Proven ability to pivot between different tasks and deliverables
Ability to take ownership of complex banking tasks and initiatives
Exceptional skills in building relationships with key stakeholders
Strong desire to develop specialised banking knowledge
5 years experience
Skills in Treasury, Banking Operations, Stakeholder Engagement, Project Management, Contract Management, Risk Mitigation, Financial Sustainability, Critical Incident Response, PCI Compliance, Strategic Advisory
Bachelor Degree

Job Responsibility

Operational Oversight: Monitor and manage banking-related contracts, projects, and relationships
Critical Incident Management: Resolve high-impact incidents and problem-solve issues
Project Leadership: Assist in leading banking and financial projects
Strategic Advisory: Support the Corporate Treasurer by evaluating banking-related opportunities
Technical Development: Maintain an up-to-date understanding of the rapidly changing banking environment

What we offer

Superannuation
Comprehensive procedure notes
Collaborative team environment

!

New

Agent-reservations

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Senior Staff Software Engineer- GIA Platform

GEICO is seeking an experienced software engineer with a passion for building hi...

Location

United States , Palo Alto

Salary:

130000.00 - 260000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Fluency in at least one modern language (Go is preferred, .Net is a plus)
Proven track record of designing, implementing, and maintaining highly scalable, available and reliable system in production
Understanding of security best practices and data encryption technology
Understanding of SQL and NoSQL databases, including stateful services management and storage
Understanding of networking, caches, key/value stores, load balancing, global load balancing, queues, DNS and CDN
Deep knowledge of DevOps practices, methodologies, and principles, along with a solid understanding of on prem and public cloud-based network, compute, and storage technologies
In-depth knowledge of hybrid cloud architecture, IaaS and PaaS technologies, container orchestration platforms (e.g., Kubernetes), cloud efficiency and observability etc.
Strong background in incident management
Ability to create incident response playbooks, runbooks, incident triaging strategies, and post-incident analysis to drive continuous improvement in system reliability and availability
Experience with open-source management and monitoring tools

Job Responsibility

Develop and drive the overall technical roadmap for the GIA Platform organization, aligning it with the organization's business goals and objectives
Work closely with executive leadership, tech teams, and other cross-discipline stakeholders to build optimal strategy for delivering platform services
Leverage technical and domain expertise to influence partners and leadership to create a force multiplier in achieving milestones in the team’s technical roadmap
Provide thought leadership in GIA Platform, staying ahead of industry trends and emerging technologies to create effective strategy that minimizes business disruption while balancing the modernization of legacy platform components
Lead the design and architecture of resilient and scalable platform services, considering both on-premises and cloud-based solutions
Champion software development best practices and safe deployment processes to enable continuous, incremental delivery of business values
Contribute directly to and leading by example in day-to-day engineering activities (writing feature code and automated tests, raising PRs and reviewing peers’ PRs, developing and managing CI/CD pipelines, production support, among others)
Develop and maintain comprehensive incident response plans to address various disaster scenarios across multiple partner integration points
Spearhead collaboration with various stakeholders in production readiness assessment and operational excellence
Hands-on software engineering and SDLC best practices (Technical Review Documents, Architecture, Software Development, Code Reviews, Testing, Production Readiness Reviews, among others)

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

1st Line Support Agent

Pertemps Network Group

Location:
United Kingdom , Birmingham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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