Technical Solution Specialist

• Act as the ultimate expert on the TRIOS intraoral scanner, Unite platform and new Dx+ diagnostic features, providing advanced technical and workflow expertise to DSOs, clinics and partners
• Know complex digital dentistry workflows, integrations and multi-site environments
• Conduct on-site training for end customers to promote product adoption and increase digital usage
• Actively support and help promote the use of Dx+ diagnostic features in premium clinics, in line with business and clinical objectives
• Provide on-site training to resellers, ensuring partners can install, configure and support TRIOS with effective solutions independently and effectively
• Assist clinics in integrating and optimizing IOS systems into daily clinical practice, ensuring smooth adoption and efficiency
• If necessary, provide on-site technical services and support for TRIOS scanner hardware, software and connectivity
• Maintain accurate records of customer visits, training and support cases to facilitate follow-up and ensure high service standards
• Ensure all activities comply with regulations
• Make documentation available to 3Shape

• Background as Odontoiatra, Igienista Dentale or Odontotecnico
• Experience in customer-facing roles considered an advantage
• Knowledge of CAD/CAM technology for the dental sector
• Spoken/written English level equivalent or higher than B2
• Ability to communicate with both technical and non-technical professionals
• Ability to structure tasks and follow up on customer requests
• Excellent communication, negotiation and interpersonal skills
• Engaging and empathetic attitude in professional relationships
• Clear, concise and colloquial communication style

Experience in customer-facing roles considered an advantage