Responsable CSM CEE

Directly reporting to the Sales Director, you will develop and lead the support strategy dedicated to the network of partner installers. You will secure collection volumes by guaranteeing file compliance, while retaining the network through optimization of payment and control processes. You will manage a team of experts: structure workload, lead recruitment, set objectives, and coach your collaborators on regulatory expertise and negotiation. You will handle onboarding and animation of strategic accounts, while intervening as first line for dispute resolution or complex cases. You will structure the department by deploying demanding monitoring processes and analyze the health of your portfolio via tools such as HubSpot and Power BI. You will ensure active regulatory monitoring on the CEE scheme to continuously adapt your processes and prevent partner attrition. You will report field feedback to improve internal digital platforms. You will report directly to management the performance indicators of your scope and identify potential risks. The position, on a permanent contract (CDI), is located in Paris, with a salary envisaged between 62-67K€ depending on profile type.