Problem & knowledge manager Emplois

Problem & Knowledge manager

Afin de renforcer nos équipes, nous sommes à la recherche d'un Problem & Knowled...

Emplacement

Luxembourg , Luxembourg

Salaire:

Non fourni

NSI

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Au moins 2 ans d'expérience dans un poste similaire
Maîtrise de ServiceNow
Bonne connaissance des environnements IT (infrastructure, applicatif, réseaux)
Expérience en Knowledge Management ou gestion documentaire
Capacité à analyser des données (tendances d’incidents, KPIs)
Certification ITIL v4
Excellentes compétences en communication et pédagogie
Diplomatie et capacité de facilitation
Sens de l’organisation et orientation résultats
Capacité à gérer des priorités multiples et à travailler dans un environnement dynamique

Responsabilités

Gestion des problèmes (Problem Management): Évaluer les problèmes pour s'assurer de leur authenticité
Surveiller et contrôler la détection, l'enregistrement, l'attribution, l'escalade et la résolution des problèmes
Collaborer avec les équipes IT et coordonner les experts techniques et les experts métier des services
Documenter les informations relatives aux problèmes dans le ticket
Publier les solutions de contournement
Publier les erreurs connues
Coordonner les décisions concernant l'application d'un correctif
Suivre les plans d’action et s'assurer de leur mise en œuvre
Examiner les problèmes résolus pour vérifier leur qualité et leur exhaustivité
Améliorer l'efficience et l'efficacité du processus de gestion des problèmes

Ce que nous offrons

Environnement dynamique et innovant
Formations
Perspectives de carrière
Package salarial à la hauteur de vos compétences

Problem & Knowledge manager

Afin de renforcer nos équipes, nous sommes à la recherche d'un Problem & Knowled...

Emplacement

Luxembourg , Luxembourg

Salaire:

Non fourni

NSI

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Au moins 2 ans d'expérience dans un poste similaire
Maîtrise de ServiceNow
Bonne connaissance des environnements IT (infrastructure, applicatif, réseaux)
Expérience en Knowledge Management ou gestion documentaire
Capacité à analyser des données (tendances d’incidents, KPIs)
Certification ITIL v4
Excellentes compétences en communication et pédagogie
Diplomatie et capacité de facilitation
Sens de l’organisation et orientation résultats
Capacité à gérer des priorités multiples et à travailler dans un environnement dynamique

Responsabilités

Gestion des problèmes (Problem Management): Évaluer les problèmes pour s'assurer de leur authenticité
Surveiller et contrôler la détection, l'enregistrement, l'attribution, l'escalade et la résolution des problèmes
Collaborer avec les équipes IT et coordonner les experts techniques et les experts métier des services
Documenter les informations relatives aux problèmes dans le ticket
Publier les solutions de contournement
Publier les erreurs connues
Coordonner les décisions concernant l'application d'un correctif
Suivre les plans d’action et s'assurer de leur mise en œuvre
Examiner les problèmes résolus pour vérifier leur qualité et leur exhaustivité
Améliorer l'efficience et l'efficacité du processus de gestion des problèmes

Ce que nous offrons

Environnement dynamique et innovant
Formations
Perspectives de carrière
Package salarial à la hauteur de vos compétences

Temps plein

Ingénieur Linux

Administrateur système Linux pour un acteur majeur français du spatial, intégran...

Emplacement

France , Bordeaux

Salaire:

Non fourni

Inetum

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Experience in similar position
Bac+4/5 degree
Technical curiosity
Team spirit and ability to work in groups
ITIL certification
Knowledge of Linux Operating Systems (Suse, Debian, Redhat, CentOS)
Knowledge of AIX systems (Solaris)
Service mindset, listening skills and stress management
Ability to adapt to unforeseen circumstances and changing priorities
Knowledge of security: access control, antivirus, encryption, vulnerability management

Responsabilités

Manage incidents and problems
Manage service requests, changes and production deployments
Update documentation when gaps are identified
Ensure MCO and MCS of technical scope
Feed and update operating processes when gaps are detected
Plan, communicate and execute corrective campaigns (security, bug, obsolescence) by executing procedures
Ensure CMDB update for all change operations
Directly contact vendor and manufacturer support
Ensure CMDB consistency with existing infrastructure
Create and update resolution trees

Ce que nous offrons

Training and certification paths
Opportunity to participate in private Cloud transformation projects
TOP EMPLOYER EUROPE 2024 certification

Temps plein

Administrateur n3 système windows virtualisation

Descriptif du poste: Vous aurez pour mission d'assurer la bonne exécution des ac...

Emplacement

France , Montbonnot St Martin

Salaire:

35000.00 - 50000.00 EUR / Année

Randstad

Date d'expiration

30 avril 2026

Exigences

Minimum 6 years experience in an IT production environment
Solid knowledge of virtualization, storage, and server environments (Windows and Linux)
Master's degree or equivalent
Mastery of Virtualization (VMware)
Mastery of Backup management (Veeam)
Very good knowledge of Windows Servers 2016-2019, CentOS-RedHat
Good knowledge of Exchange, SharePoint, SQL Server technologies
Good knowledge of Active Directory: account-group management, GPOs, domain trust
Good knowledge of databases
Good knowledge of Storage Technologies (HPE)

Responsabilités

Ensure proper execution of technical and operational actions related to our contract
Assimilate operating procedures and technical directives of the contract
Contribute to the proper execution of planned actions, particularly regarding systems and backups
Ensure system and equipment compliance with the contract's framework
Actively contribute to MCO and System Condition Maintenance (MCS) actions for system, virtualization, and storage components
Work closely with project managers and architects assigned to the contract
Participate in the integration of new equipment and their configuration, as well as the integration of new business applications, ensuring their system maintenance
Appropriate the ITSM tool used within the contract
Manage incident and problem tickets related to the system, carry out necessary remediation actions
Manage service and change requests in compliance with the contract's SLAs

Temps plein

Ingénieur management de la qualité et amélioration continue

Within the North Customer support team, attached to the Montigny-le-Bretonneux a...

Emplacement

France , Montigny-le-Bretonneux

Salaire:

Non fourni

Beamy

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Master 2 or BAC+5 from an engineering school, specialty in quality management and continuous improvement
Good generalist knowledge in project management, knowledge of main tools and digital architecture
Operational or fluent level in English
Enjoy teamwork and have good interpersonal skills

Responsabilités

Participate in diagnosis and identify problems in the quality team organization
Propose solutions
Create standards and write procedures for positions
Capitalize on business processes
Lead transformation and improvement actions
Deploy methods, processes and tools

Ce que nous offrons

Between 2-3 days of telework
Referral bonus
CSE subsidies (Sport, Culture,...)
Reimbursement beyond 50%
Professional development plan
Dedicated Diversity & inclusivity team

Client Delivery Executive

The Delivery Account Executive is a key leadership role primarily focused on cli...

Emplacement

Canada , Montreal

Salaire:

Non fourni

NTT DATA

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Advanced influencing and communication skills
Strong client service leadership capabilities
Expertise in financial management, budgeting, and P&L analysis
In-depth knowledge of contract management and governance principles
Exceptional analytical and problem-solving skills
Proficiency in client relationship management including C-Levels
Typically requires 12-15 years of relevant experience, including 5-7 years of managerial/leadership experience

Responsabilités

Establish and nurture strong, positive relationships with clients, including executive and managerial-level clients
Act as the primary point of contact for clients, addressing their needs, concerns, and escalations effectively
Collaborate with the Customer Delivery Executive to understand and align with client expectations
Monitor and enhance client satisfaction through regular feedback mechanisms and continuous improvement initiatives
Working with the Finance team, assist in overseeing budgeting, cost management, and invoicing for customer projects and services
Monitor and manage the Profit and Loss (P&L) for assigned projects or account
Help with WBS creation and invoicing the client through monthly baseline fees and ARCs and RRCs
Ensure adherence to client and internal governance processes, frameworks, and contractual obligations
Manage Master Agreements, Statements of Work (SOWs), and Change Requests in collaboration with legal and procurement teams
Implement and enforce governance best practices to minimize risks and ensure compliance

Temps plein

Quality Conformance Manager

Join the A400M Quality team within the production unit responsible for manufactu...

Emplacement

France , Nantes Area

Salaire:

Non fourni

Airbus

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Several years of experience as a Quality Conformance Manager
Good communication skills with diverse audiences
Autonomy, organization, rigor
Strong ability to work in a multi-skill team
Ability to define an action plan to improve the product
Knowledge of crisis management and problem-solving techniques

Responsabilités

Guarantee product and service conformity in line with customer requirements
Guarantee product conformity with regulations
Contribute to the Safety Management System (SMS) initiative to ensure aircraft conformity and safety
Contribute to the continuous improvement of processes
Pilot product quality and conformity: characterize, decide and pilot the treatment of non-conformities (NC) detected in production
Perform key controls and validations: measurement of homologation PVs, QSOI (Quality Standard Operation Instruction) for first implementation, FAI (First Article Inspection)
Compile and ensure archiving of the aircraft file
Analysis, problem solving and continuous improvement: conduct field analyses related to quality issues and customer complaints
Define and pilot action plans to improve performance (e.g., reduction of exemptions, customer NCs, Foreign Object Damage)
Actively participate in prevention tool approaches

Ce que nous offrons

On-site company restaurant
CSE (leisure & family benefits)
Company parking
Company mutual insurance (family)
Employee shareholding plan
Employee savings plan

Temps plein

Customer Support Team Lead

The technical customer support team lead is responsible for leading a team of cu...

Emplacement

Ireland , Limerick

Salaire:

Non fourni

AMCS Group

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Senior experience
English language proficiency
Strong troubleshooting and problem-solving skills
Proficiency in customer support software, ticketing systems
Familiarity with CRM tools, knowledge management systems, and remote support tools
Excellent leadership and team management skills
Strong communication skills, both verbal and written
Ability to manage high-pressure situations with professionalism
Customer-centric mindset with a focus on delivering excellent service

Responsabilités

Lead, motivate, and coach a team of frontline technical support agents to achieve individual and team performance goals
Monitor daily operations to ensure compliance with service level agreements (SLAs) and quality standards
Regularly organize team meetings, performance reviews, and provide constructive feedback to team members
Facilitate training and development programs to strengthen team members' technical and relational skills
Assist in recruiting and integrating new team members
Serve as the first point of escalation for complex technical issues that frontline agents cannot resolve
Provide hands-on support and troubleshooting assistance to customers and team members
Maintain an in-depth knowledge of the company's products, services, and technologies to effectively guide the support team
Collaborate with product development, engineering, and other departments to convey customer feedback and improve product quality
Track and report key performance indicators, including ticket resolution time, customer satisfaction scores, and team productivity

Temps plein

Problem & knowledge manager

NSI

Emplacement:
Luxembourg , Luxembourg

Catégorie:
Informatique - Administration

Type de contrat:
Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Informations supplémentaires:

Offre publiée:
23 janvier 2026

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

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Problem & knowledge manager

NSI

Emplacement:Luxembourg , Luxembourg

Catégorie:Informatique - Administration

Type de contrat:Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Informations supplémentaires:

Offre publiée:23 janvier 2026

Vous cherchez plus d'opportunités ? Recherchez d'autres offres d'emploi qui correspondent à vos compétences et à vos intérêts.

Emplois similaires pour Problem & knowledge manager

Problem & Knowledge manager

Problem & Knowledge manager

Ingénieur Linux

Administrateur n3 système windows virtualisation

Ingénieur management de la qualité et amélioration continue

Client Delivery Executive

Quality Conformance Manager

Customer Support Team Lead

Emplacement:
Luxembourg , Luxembourg

Catégorie:
Informatique - Administration

Type de contrat:
Non fourni

Offre publiée:
23 janvier 2026