Guest experience agent

• Welcome clients warmly and personally
• Ensure check-in/check-out according to Marriott standards
• Secure reservations and payments
• Promote the Marriott Bonvoy program
• Inform and accompany clients throughout their stay
• Create Magic Moments and guarantee client satisfaction
• Update client profiles and internal tools
• Process client requests (emails, partner platforms)
• Monitor arrivals and special requests on Opera PMS

• Passion for the hospitality industry
• Hotel Management training
• First similar experience in Hospitality
• Perfect mastery of English
• Mastery of a third language is a plus
• Comfortable with hotel software, especially Opera
• Proactive and attentive to anticipate client needs
• Recognized for organizational skills, initiative, and service mindset
• Great adaptability and ability to collaborate with team members and other hotel departments

Mastery of a third language

• 13th month after 3 months of seniority, paid monthly
• Company Savings Plan with employer contribution
• Food benefits (170€/month)
• Extra hours worked give right to additional rest days
• Preferential rates in our network of establishments (Hively Hospitality and Marriott)
• Health insurance and provident fund with maximum coverage
• Access to our Fitness room
• Membership to a web platform with discounts on everyday products (cinema, amusement parks, groceries, gyms...)