Custom Success Manager Cee

Directly reporting to the Customer Success Department Manager, your mission is to support the partner installer network daily. You secure collection volumes by ensuring file compliance, and retain your partners by facilitating their control and payment procedures. You handle the onboarding of new partners on internal tools and actively manage your account portfolio. You intervene in managing complex flows and dispute resolution, effectively coordinating with operations and commercial departments. You monitor the health of your portfolio through dedicated dashboards (HubSpot, Power BI) and ensure perfect updating of your CRM data. You adapt your practices to regulatory changes in the CEE scheme to provide reliable information and anticipate issues. You participate in continuous improvement by reporting field feedback to optimize internal digital platforms. The position, on a permanent contract, is located in Paris, with a salary between 34-37K€ depending on profile type.