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Client Delivery Executive

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NTT DATA

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Emplacement:
Canada , Montreal

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Type de contrat:
Non fourni

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Non fourni
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Description du poste:

The Delivery Account Executive is a key leadership role primarily focused on client management, financial management, governance, and contract management within the Client Account Delivery organization. This position plays a pivotal role in maintaining strong client relationships, ensuring financial stability, and overseeing compliance with contracts and governance frameworks.

Responsabilités:

  • Establish and nurture strong, positive relationships with clients, including executive and managerial-level clients
  • Act as the primary point of contact for clients, addressing their needs, concerns, and escalations effectively
  • Collaborate with the Customer Delivery Executive to understand and align with client expectations
  • Monitor and enhance client satisfaction through regular feedback mechanisms and continuous improvement initiatives
  • Working with the Finance team, assist in overseeing budgeting, cost management, and invoicing for customer projects and services
  • Monitor and manage the Profit and Loss (P&L) for assigned projects or account
  • Help with WBS creation and invoicing the client through monthly baseline fees and ARCs and RRCs
  • Ensure adherence to client and internal governance processes, frameworks, and contractual obligations
  • Manage Master Agreements, Statements of Work (SOWs), and Change Requests in collaboration with legal and procurement teams
  • Implement and enforce governance best practices to minimize risks and ensure compliance
  • Support the CDE on contract negotiations and renewals, ensuring favorable terms for the organization
  • Review and analyze contract documents, identifying potential risks and opportunities
  • Collaborate with Delivery teams to improve service delivery and meet or exceed client expectations
  • Provide leadership and guidance to delivery towers related to financial management, governance, and contract management

Exigences:

  • Advanced influencing and communication skills
  • Strong client service leadership capabilities
  • Expertise in financial management, budgeting, and P&L analysis
  • In-depth knowledge of contract management and governance principles
  • Exceptional analytical and problem-solving skills
  • Proficiency in client relationship management including C-Levels
  • Typically requires 12-15 years of relevant experience, including 5-7 years of managerial/leadership experience

Informations supplémentaires:

Offre publiée:
24 janvier 2026

Type d'emploi:
Temps plein
Type de travail:
Travail hybride
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