Administrateur systèmes confirmé Microsoft

• Integrate technical projects from design to implementation
• Provide level 3 technical support to NOC teams and clients, solving complex problems
• Implement operational procedures and technical standards of the contract
• Contribute to the Operational Maintenance (MCO) and Security Maintenance (MCS) of systems, virtualization, and storage
• Supervise the execution of planned actions (system, backup) according to the operational plan
• Manage incident and problem tickets via the ITSM tool, implementing remediation actions
• Manage service and change requests, respecting defined SLAs
• Ensure service continuity and guarantee the quality of services provided
• Ensure compliance of systems and equipment with technical and security standards
• Identify and escalate critical incidents to the Service Delivery Manager (SDM) and the Information Systems Security Correspondent (CSSI)
• Participate in the creation and updating of technical documentation
• Intervene in two DataCenters to deploy new technologies and ensure MCO/MCS

• Bac+4 education
• 6 years of experience in system and virtualization administration in a production IT environment (On-Premise and/or Cloud)
• Administration of Microsoft Windows systems
• Virtualization environments
• Experience in storage and backup
• Management of DataCenter environments (MCO/MCS)
• Microsoft Exchange, SharePoint, SQL Server, MECM, PowerShell
• Proven experience in level 3 technical support and management of complex incidents
• Excellent communication skills and ability to collaborate effectively with various stakeholders

Knowledge of REHL would be a plus