1st line customer support engineer

Under the responsibility of the Support Manager, the Clipper Support Technician handles remote support for our clients and provides functional support at levels 1 and 2. He/she also assists internal teams (Consultants, Sales) to answer their functional questions about the product. Guarantor of customer satisfaction, he/she ensures the quality of request handling and compliance with service commitments. An appetite for IT is expected, in particular to be able to intervene occasionally on Clipper installations and updates in case of overload of the technical team.