Optimizely - Customer Service

Lead our Customer Success team in the United States, driving customer adoption and value realization. You will mentor CSMs, manage escalations, and champion white-glove service. We seek a proven leader with deep CSM expertise and a passion for coaching and team development.

Drive customer success and revenue growth as a Senior CSM in Austin. Leverage your 5+ years of client-facing experience and strong negotiation skills to manage renewals, identify upsell opportunities, and build executive relationships. Your technical understanding and passion for internet marketi...

Join our Berlin team as a Customer Success Manager (CSM). You will be the trusted advisor for our SaaS clients, driving adoption, retention, and expansion. Fluent German and English, plus relevant SaaS experience, are essential. Help customers unlock their digital potential in this key role.