Helpware - Hybrid work

Seeking a Senior Team Lead in Nashville or Atlanta to manage customer support teams and drive key performance metrics. This role requires 1-2 years of call center leadership experience and proficiency in MS Office and call center software. You will oversee daily operations, handle escalations, an...

Seeking a Senior Operations Manager to oversee contact center operations and workforce management in Nashville, Atlanta, or Charlotte. You will ensure client satisfaction, achieve KPIs, and manage P&L for multiple accounts. Requires 5-8 years of managerial experience in call center or BPO environ...

Lead operations and drive profitability for our company in Guadalajara. You will oversee systems, budgets, and a management team to enhance efficiency and performance. The role requires 3+ years of ops management experience and strong financial acumen. Apply your leadership to achieve strategic o...

Lead our sales team in Guadalajara, Mexico. This full-time, on-site role requires 2+ years of contact center leadership and strong coaching skills. You will drive performance, manage escalations, and develop agents in a dynamic BPO environment.

Join Helpware as a Customer Service Representative, providing vital support via phone and chat for prescription and mail-order inquiries. This remote role requires resilience in a fast-paced environment and expertise in GLP-1 products. We offer full benefits, paid training, and a supportive cultu...

Lead our sales team in Guadalajara, Mexico. We seek an experienced Team Leader with 2+ years in a contact center and proven people-development skills. You will drive performance, provide coaching, and ensure excellent customer service for our global partners. This is a full-time, on-site opportun...

Join our team in Guadalajara as a Customer Support Representative. You will resolve inquiries and complaints via phone and email, ensuring excellent service. We seek a detail-oriented problem-solver with 6+ months of experience and strong communication skills. This role is perfect for a proactive...