Helpware

Join Helpware's team in Guadalajara as a Customer Experience Agent. Utilize your advanced English and business vocabulary to collect B2B reviews via recorded phone interviews. This role requires excellent communication skills and proficiency with CRM platforms like Hubspot. Be part of a global co...

Lead a dynamic customer service team in Cebu, ensuring exceptional performance and client satisfaction. Utilize your 2+ years of BPO leadership experience to coach agents, manage metrics, and optimize processes. This role requires excellent communication skills and flexibility for shifting schedu...

Join our team in Cebu as a Customer Support Representative. Provide excellent first-level support via email and chat, using your strong English communication skills. This full-time role requires 6+ months of CSR experience and offers a standard Monday-Friday EST schedule. Become a product expert ...

Seeking a Senior Team Lead in Nashville or Atlanta to manage customer support teams and drive key performance metrics. This role requires 1-2 years of call center leadership experience and proficiency in MS Office and call center software. You will oversee daily operations, handle escalations, an...

Seeking a Senior Operations Manager to oversee contact center operations and workforce management in Nashville, Atlanta, or Charlotte. You will ensure client satisfaction, achieve KPIs, and manage P&L for multiple accounts. Requires 5-8 years of managerial experience in call center or BPO environ...

Join Helpware as an English Customer Support Representative in Ukraine. Provide excellent support via chat and email, resolving inquiries and managing CRM data. We seek proactive problem-solvers with excellent English skills. Enjoy competitive EUR-linked pay, medical insurance, and flexible shifts.

Join our global technical support team as a Tier 2 Support Engineer in Guadalajara. You will solve complex technical issues for enterprise customers, leveraging 3-5 years of SaaS/security support experience. This remote role offers medical insurance and requires strong troubleshooting, communicat...

Lead operations and drive profitability for our company in Guadalajara. You will oversee systems, budgets, and a management team to enhance efficiency and performance. The role requires 3+ years of ops management experience and strong financial acumen. Apply your leadership to achieve strategic o...

Join our team in Cebu as a Patient Support Specialist. You will guide patients through their prescription journey, from initial order to refill, via phone, email, and chat. This role requires a customer service expert passionate about helping people in a fast-paced environment. Utilize your skill...

Join our team in Cebu as a Learning and Development Officer. You will ensure service excellence through quality audits and by creating impactful training programs. We seek a professional with 2+ years in QA/L&D, skilled in LMS and data analysis. This role blends analytical review with employee en...

Join Helpware as an HR Coordinator in Martinsville, USA. Support HR processes, employee relations, and engagement activities in a global tech-driven environment. Ideal candidates have 1+ years of HR experience, proficiency in HRIS systems, and strong organizational skills. We offer benefits, grow...

Join our team in Cebu as a Patient Support Specialist. You will guide patients through their prescription journey, handling inquiries via phone, email, and chat. This role requires excellent customer service skills and a passion for helping others in a fast-paced environment. Healthcare or startu...