Apollo.io - Customer Service

Lead a team of Account Advocates at Apollo.io, driving customer retention and reducing churn in Ortigas, Philippines. Coach your team on negotiation, billing, and empathy during high-stakes renewal conversations. We seek a SaaS leader with 3+ years of experience and a proven analytical mindset fo...

Join Apollo.io as an Account Advocate in Ortigas, Philippines. You will own complex billing and retention cases, using your 3+ years of SaaS experience to prevent churn. Drive strategic improvements and act as the expert on subscription workflows. This role is critical for shaping our customer ex...

Join Apollo.io as a Customer Advocate in Mexico City. Drive revenue by converting live chat interactions into sales with consultative solutions. We seek a proactive, sales-driven professional with 1-2 years of customer-facing experience. Exceed targets by understanding customer needs and upsellin...

Lead our Customer Support team in Mexico City, driving excellence through coaching and data-driven insights. You will develop representatives, foster a feedback culture, and ensure operational success in a hybrid environment. This role requires 2+ years of leadership experience and advanced Engli...

Join Apollo.io as a Product Advocate in Mexico City. Provide exceptional technical and product support via digital and voice channels, leveraging your 2+ years of customer support experience. You will troubleshoot complex issues, optimize support processes, and help shape a values-driven culture....

Lead and evolve the end-to-end enablement experience for our support team in Manila. You will own the strategic delivery of our 6-week new hire onboarding program and co-design scalable, data-informed training. We seek a strategic facilitator with 6+ years in SaaS support enablement, skilled in l...

Join Apollo.io as a Product Advocate in Mexico City. Provide exceptional technical and product support, troubleshooting complex issues via digital and voice channels. Leverage your 2+ years of customer support experience and strong communication skills to ensure customer success. This role values...

Lead the evolution of customer support into a proactive, AI-powered experience at Apollo. You will own the strategy for the Knowledge Base and Customer Experience teams, ensuring content is a dynamic asset for both AI and users. This senior role requires deep CX expertise, exceptional leadership,...