Werkstudent Customer Insights & Analytics

• Support data analysis, modeling and visualization of customer interactions in speech and text form
• Help with the continuous development of interaction analysis and drive the automation of analyses and insights
• Work with the team on data extraction and cleaning, responsible for compiling data from various sources (e.g. Teradata, Oracle, Excel and GCP)
• Identify potential for improvement and help improve the customer experience at Vodafone
• Prepare analysis results in a target group-oriented manner, derive fact-based recommendations for action and present them in the specialist department

• Studying business administration, (business) psychology or a comparable subject, preferably in a higher semester
• Strong communicative and analytical skills, combined with a high degree of initiative and teamwork
• Ideally, initial experience with SQL and Python
• Familiarity with quantitative and qualitative methods for data analysis and modeling
• Fluent in German and English
• Living the Vodafone Spirit: committed, open and eager for new challenges

Initial experience with SQL and Python

• Individual flexibility: In consultation with your manager, you work in our Full Flex Office wherever you can do it well
• Up to 20 days per year from the EU and from more and more non-EU countries
• Modern working environment: Our campus in Düsseldorf with fitness studio, staff restaurant, café-bar and more awaits you
• Networking made easy: Exchange ideas with students, trainees and colleagues across the Group and make valuable contacts for your professional life
• Cohesion is a top priority for us: Your team will train you, accompany you and ensure your personal development with targeted feedback