Reiseberater:in

• Active and demand-oriented customer consultation and sale of the entire product range including service & additional offers
• Friendly approach to customers and adherence to sales and quality standards
• Support and accompany customers in the transition to the digital world
• Care for travelers by supporting and assisting with ticket purchases for all sales channels
• Make goodwill decisions as a competent contact person within a given framework and be the first point of contact on site for refunds and other customer concerns
• Be helpful with concerns outside of the railway

• Successful completion of vocational training as a Kaufmann für Verkehrsservice
• Comparable commercial training
• OR previous professional experience as a travel consultant
• Good transport geography skills
• Pronounced customer- and service-oriented behavior even in difficult situations
• Good verbal and written expression
• Good manners and a well-groomed appearance
• High level of initiative and independent work
• High flexibility and pronounced team skills
• Negotiation-level knowledge of English required
• Second foreign language advantageous
• Willingness to work early and late shifts, weekends, and holidays

Second foreign language

• 16 free trips within Germany per year
• Further travel discounts (e.g., DB Job-Ticket for daily commute)
• Cheap travel options for family and friends
• Market-standard salary package
• Usually unlimited employment contracts
• Job security
• Many extras
• Company pension scheme
• Up to 34 days vacation
• Option to choose between more vacation, shorter working hours, or higher pay
• Opportunity for direct employment within the Deutsche Bahn group